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CommSys, Incorporated <br />7887 Washington Village Dr., Suite 220 <br />Centerville, OH 45459 <br />Telephone (937) 220-4990 • Fax (937) 220-4919 <br />www.commsys.com <br /> <br /> <br />January 5, 2024 <br /> <br />Darren Strickland <br />911 Systems Admin <br />Orange County Emergency Services <br />510 Meadowlands Dr, <br />Hillsborough, NC, 27278 <br />Phone: 919-245-6130 <br />Email: dstrickland@orangecountync.gov <br /> <br />RE: Orange County Emergency Services <br />Dear: Darren <br /> <br />CommSys has over 20 years experience in providing solutions and services for <br />public safety software vendors in service and technology supply for state, <br />regional and national CJIS interfaces. CommSys is the current technical <br />consultant and operations contractor for The Monitoring Association (TMA) <br />managing the “ASAP to the PSAP Service” (“ASAP Service”). The ASAP <br />Service, as you would expect, uses the Automated Secure Alarm Protocol <br />(ASAP) for information exchange between central stations and PSAPs. <br /> <br />The TMA operates the ASAP Service for the benefit of the connected alarm- <br />monitoring central stations and the participating PSAPs. The TMA publishes <br />technical information and coordinates with APCO and Nlets to help ensure the <br />integrity of the technology and operation of the ASAP Service. <br /> <br />TMA has certain paperwork requirements that must be fulfilled before the <br />project can begin. This includes the submission of the agency's letter of <br />intent that agrees to the ASAP Terms of Service, a PSAP ASAP Readiness <br />questionnaire, and a PSAP Information form. If the agency has not <br />completed this requirement, please have a representative go to <br />tma.us/ASAP and fill out the contact form. A representative from the TMA <br />will contact the agency. <br />However, the TMA is not in a position to provide training nor implementation <br />management services for PSAPs desiring to connect to the ASAP Service. <br />Proper alarm handling procedures and training must be tailored to the unique <br />aspects of the agency in question. That requires a PSAP practitioner’s <br />knowledge and experience, and not something that the TMA nor a CAD system <br />provider can deliver at this time. <br /> <br />To address this issue, CommSys has enlisted the expert consulting help of Bill <br />Hobgood. Bill is the “father” and the key subject matter expert of the ASAP <br />DocuSign Envelope ID: 1B36992D-4D52-4B1A-99B0-B5CCD0DB7F19