Orange County NC Website
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DocuSign Envelope ID:7E694176-9E31-49DB-A1E4-AFB129905EB1 <br /> f. Providing all reasonable security and bearing all risk of loss or damage to any <br /> Products delivered to, stored at,or installed on Orange County,NC's property; <br /> g. Providing a stable means of data transmission between the Communications <br /> Gateway and each Station Controller to be serviced by the System necessary for <br /> the installation, testing and functionality of the of the System; such means of data <br /> transmission may include,but is not limited to,TCP/IP,data modems,leased lines, <br /> radios, etc; <br /> h. The correct use of the Products and System in accordance with the manufacturer <br /> and USDD's operating instructions; and <br /> i. The security,accessibility,and integrity of the System,Equipment,and installation <br /> site. <br /> Remote Access to System <br /> USDD requires remote network access to the System, including access to Orange County,NC's <br /> Communications Gateways, any Station Controllers that will be installed in Orange County, <br /> NC's constituent fire department, and other USDD-supplied equipment through Secure Shell <br /> (SSH)to perform implementation and support tasks under this contract. To enable Orange <br /> County,NC will provide USDD support personnel VPN or similar remote network access to the <br /> System for USDD support personnel ("Municipality Support") to effectively troubleshoot <br /> critical or complex problems and to expedite resolution of such issues. Remote network access is <br /> also used to install core System software upgrades and customized software. USDD will only <br /> access Orange County,NC's System with the knowledge and consent of Orange County,NC. <br /> a. Alternative to Network Access. If Orange County, NC elects not to provide <br /> remote network access to the System, then USDD may not be able to perform <br /> some support functions. Municipalities that elect not to routinely provide <br /> network access may temporarily reinstate this access to allow USDD to perform <br /> the above services. The following services will not be performed without this <br /> access: <br /> • System software upgrades <br /> • System software customization <br /> • Network troubleshooting assistance including packet capture and network <br /> monitoring on USDD devices <br /> • Detailed log analysis <br /> • Bulk updates to System database tables <br /> • Troubleshooting that requires low-level system access or large file transfer <br /> b. Timely Access. Orange County, NC must ensure that remote access is available <br /> prior to notifying USDD of a support request. In the event that Orange County, <br /> NC is unable to provide remote access, USDD will not be required to provide <br /> support outside those tasks that do not require remote access, and any <br /> corresponding resolution response times will not apply. <br />