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03.18.2024 OUTboard Minutes
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03.18.2024 OUTboard Minutes
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49 future year population and jobs that look just at what is the projected job growth is over the next ten years;we've mapped that <br /> 50 density and it highlights some different areas than this map does because the region is growing so fast,a lot of the data is playing <br /> 51 catchup. <br /> 52 R. Marshall asked about paperwork and disability accommodations. N. Trivedi explained that the easiest way to request <br /> 53 medical-related transportation is through DSS, which coordinates with us and other transportation providers on behalf of <br /> 54 Medicaid clients. <br /> 55 <br /> 56 S. Appel: As part of the planning, is there a look at accessibility, meaning how to access the system? NN: Yes, one of our <br /> 57 recommendations is to make information easier to find. The Department of Aging flowchart was used as an example and <br /> 58 included in the report. <br /> 59 <br /> 60 J.Mayo: It looks like 36%on time.Did you identify some of the barriers there?N.Trivedi explained that on-time performance is <br /> 61 data we constantly track through Ecolane software.There have been fleet issues,and traffic issues,but that is a service we are <br /> 62 trying to improve. J. Mayo: The 36% is with the Rural Operating Assistance Program. N. Trivedi: yes, hopefully, one of the <br /> 63 recommendations to come out of this will address that. <br /> 64 <br /> 65 S.Appel:Is there any way to determine what the age range is for the data like the Department of Aging clients,but if we are trying <br /> 66 to reach different communities,younger communities,or different language communities?Do we have any data that would tell <br /> 67 us who those users are?N.Trivedi:The users are evolving because of Medicaid expansion,we can pick up families with children, <br /> 68 and college students,so the data itself is evolving. NN:Using Census data,we can find out where a lot of these groups live but <br /> 69 tying it to specific rides is harder because of doing counts on the actual bus or going into confidential data so it's more <br /> 70 complicated. <br /> 71 <br /> 72 A. Menius: Do you see Demand Response as a service that could be expanded? NN:Yes, in the next slide we will look at the <br /> 73 mobility on demand.It has the broadest hours and the least restrictions.With demand response,you qualify by age or disability <br /> 74 for services based on medical or job need,with 48 hours in advance scheduling. <br /> 75 <br /> 76 S.Appel: What would be a reasonable goal to say that we are maximizing the number of riders for Mobility on Demand? N. <br /> 77 Trivedi:Hopefully a recommendation will come out of this report.NN:And we would hope for something more than a few riders <br /> 78 per day, especially if there are five full vehicles on the road. Since our plan does look to 2030,we want to make sure we hit <br /> 79 baseline service and then keep going up from there. <br /> 80 <br /> 81 J.Mayo: It looks like a lot of destinations are in urban areas. Do we know if a lot of those users are coming from rural areas that <br /> 82 aren't going to be served by fixed routes?NN:That's correct. <br /> 83 <br /> 84 J.Crandell:Do we know if the same people repeatedly?NN:Yes.You do start to see that pattern,but you see it a lot more with <br /> 85 Demand Response. <br /> 86 <br /> 87 G.Woloszczuk:What about private services? Is there a lower-cost option that might provide more flexibility? N.Trivedi:The <br /> 88 opposite has been discovered in this use. Contracting the service out has cost more.That is why a lot of these contracting <br /> 89 services are going in-house. NN:Sometimes we do see these services around the country,if they get too successful,they can <br /> 90 hurt themselves because there are not enough cars on the road and reliability,so it's a delicate balance,but if there's too much <br /> 91 demand there might be strategies of converting some of it to fixed route service.N.Trivedi:Wilson did that;they converted their <br /> 92 entire service to MOD. <br /> 93 <br /> 94 G.Woloszczuk: I would feel more comfortable if we had some of the ROI (Return on Investment) projections N.Trivedi: Right <br /> 95 now,there's confusion between demand response and MOD,so we need to clear up our message because while the services <br /> 96 are similar and both have demand"in the name,they are supporting each other and not the same. A. Menius: Does Wilson <br /> 97 have any data that would be relevant to Greg's query? NN: Yes,we can do a data pull. Nygaard then proceeded to discuss <br /> 98 engagement strategies.G.Woloszczuk pointed out issues with the website and Nygaard noted it as an action item. <br /> 99 <br /> 100 S.Appel:Did anyone submit anything to the News of Orange?It's now the news of Orange and Mebane and is a key vehicle for <br /> 101 getting people to know about things in both areas. N.Trivedi:We'll reach out to them.S.Appel:Also,I assume Chapelboro and <br />
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