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future year population and jobs that look just at what is the projected job growth is over the next ten years; we’ve mapped that 49 density and it highlights some different areas than this map does because the region is growing so fast, a lot of the data is playing 50 catchup. 51 R. Marshall asked about paperwork and disability accommodations. N. Trivedi explained that the easiest way to request 52 medical-related transportation is through DSS, which coordinates with us and other transportation providers on behalf of 53 Medicaid clients. 54 55 S. Appel: As part of the planning, is there a look at accessibility, meaning how to access the system? NN: Yes, one of our 56 recommendations is to make information easier to find. The Department of Aging flowchart was used as an example and 57 included in the report. 58 59 J. Mayo: It looks like 36% on time. Did you identify some of the barriers there? N. Trivedi explained that on-time performance is 60 data we constantly track through Ecolane software. There have been fleet issues, and traffic issues, but that is a service we are 61 trying to improve. J. Mayo: The 36% is with the Rural Operating Assistance Program. N. Trivedi: yes, hopefully, one of the 62 recommendations to come out of this will address that. 63 64 S. Appel: Is there any way to determine what the age range is for the data like the Department of Aging clients, but if we are trying 65 to reach different communities, younger communities, or different language communities? Do we have any data that would tell 66 us who those users are? N. Trivedi: The users are evolving because of Medicaid expansion, we can pick up families with children, 67 and college students, so the data itself is evolving. NN: Using Census data, we can find out where a lot of these groups live but 68 tying it to specific rides is harder because of doing counts on the actual bus or going into confidential data so it’s more 69 complicated. 70 71 A. Menius: Do you see Demand Response as a service that could be expanded? NN: Yes, in the next slide we will look at the 72 mobility on demand. It has the broadest hours and the least restrictions. With demand response, you qualify by age or disability 73 for services based on medical or job need, with 48 hours in advance scheduling. 74 75 S. Appel: What would be a reasonable goal to say that we are maximizing the number of riders for Mobility on Demand? N. 76 Trivedi: Hopefully a recommendation will come out of this report. NN: And we would hope for something more than a few riders 77 per day, especially if there are five full vehicles on the road. Since our plan does look to 2030, we want to make sure we hit 78 baseline service and then keep going up from there. 79 80 J. Mayo: It looks like a lot of destinations are in urban areas. Do we know if a lot of those users are coming from rural areas that 81 aren’t going to be served by fixed routes? NN: That’s correct. 82 83 J. Crandell: Do we know if the same people repeatedly? NN: Yes . You do start to see that pattern, but you see it a lot more with 84 Demand Response. 85 86 G. Woloszczuk: What about private services? Is there a lower-cost option that might provide more flexibility? N. Trivedi : The 87 opposite has been discovered in this use. Contracting the service out has cost more. That is why a lot of these contracting 88 services are going in-house. NN: Sometimes we do see these services around the country, if they get too successful, they can 89 hurt themselves because there are not enough cars on the road and reliability, so it’s a delicate balance, but if there’s too much 90 demand there might be strategies of converting some of it to fixed route service. N. Trivedi: Wilson did that; they converted their 91 entire service to MOD. 92 93 G. Woloszczuk: I would feel more comfortable if we had some of the ROI (Return on Investment) projections N. Trivedi: Right 94 now, there’s confusion between demand response and MOD, so we need to clear up our message because while the services 95 are similar and both have “demand” in the name, they are supporting each other and not the same. A. Menius: Does Wilson 96 have any data that would be relevant to Greg’s query? NN: Yes, we can do a data pull. Nygaard then proceeded to discuss 97 engagement strategies. G. Woloszczuk pointed out issues with the website and Nygaard noted it as an action item. 98 99 S. Appel: Did anyone submit anything to the News of Orange? It’s now the news of Orange and Mebane and is a key vehicle for 100 getting people to know about things in both areas. N. Trivedi: We’ll reach out to them. S. Appel: Also, I assume Chapelboro and 101