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| Statement of Work | Traverse Implementation Project <br />| Work Activities Work Activities 10 <br />Web-based training videos are a proven training delivery method that provides an agency’s workers with <br />training on the functionality of their Northwoods solution. Web-based training helps workers understand and <br />familiarize themselves with Traverse and are specifically developed with social services workers in mind to show <br />how they can use the software to help them better perform their daily responsibilities. <br />Web-based training videos can be accessed within Traverse, and Orange CSS workers can access the most <br />recent versions anytime, anywhere with an internet connection. <br />Traverse End User Training <br />Northwoods will conduct Traverse end user training, using newly identified business process decisions made <br />during the business process review sessions to demonstrate day-to-day uses of Traverse. Throughout the <br />limited production phase, Northwoods will continue to work with Orange CSS training staff, building staff’s <br />skillset before training staff provides support to end users during the full production phase of the project. <br />Northwoods will also provide Traverse end user training to administrative staff responsible for scanning existing <br />case files into Traverse. <br />Implementation Support <br />Northwoods will provide the Orange CSS limited production team with implementation support during the <br />limited production (LP) phase of the project to effectively support the project's implementation. <br />Implementation support is arguably the most important step for the solution to achieve overall success at an <br />agency. Up to this point, end users have seen and learned what the solution can and will do based on the <br />features of the software. During implementation support, the LP team will learn how to use the software in their <br />daily activities. <br />During this step, a Northwoods project team member provides direct support to a LP team member in order to <br />share successes and challenges, integrate the solution with daily tasks, and clarify any areas of confusion. This <br />support promotes trust and confidence not only in the software but also with business processes being <br />implemented. Having support increases user knowledge, confidence, and adoption, and reduces the likelihood <br />that users will resort back to a paper-based system. Additionally, the Northwoods project team member helps <br />an agency develop best practices for the solution. <br />Training and Implementation Support Phases <br />Training and Implementation Support for Traverse, which includes the training and implementation support <br />activities discussed in the previous sections, is broken into two phases: limited production (LP) and full <br />production (FP). <br />Limited Production <br />The Northwoods project team will provide targeted development for the Orange CSS staff and other LP <br />participants as part of Northwoods’ implementation. Consisting of a combination of supervisors, social workers, <br />clerical staff, and administrative staff, LP participants will receive support and consultation during a series of <br />DocuSign Envelope ID: D7D212FB-FBC9-4D6C-91D3-137CA2E41E22