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f. Providing all reasonable security and bearing all risk of loss or damage to any <br />Products delivered to, stored at, or installed on Orange County, NC’s property; <br /> <br />g. Providing a stable means of data transmission between the Communications <br />Gateway and each Station Controller to be serviced by the System necessary for <br />the installation, testing and functionality of the of the System; such means of data <br />transmission may include, but is not limited to, TCP/IP, data modems, leased lines, <br />radios, etc; <br /> <br />h. The correct use of the Products and System in accordance with the manufacturer <br />and USDD’s operating instructions; and <br /> <br />i. The security, accessibility, and integrity of the System, Equipment, and installation <br />site. <br /> <br />Remote Access to System <br />USDD requires remote network access to the System, including access to Orange County, NC’s <br />Communications Gateways, any Station Controllers that will be installed in Orange County, <br />NC’s constituent fire department, and other USDD-supplied equipment through Secure Shell <br />(SSH) to perform implementation and support tasks under this contract. To enable Orange <br />County, NC will provide USDD support personnel VPN or similar remote network access to the <br />System for USDD support personnel (“Municipality Support”) to effectively troubleshoot <br />critical or complex problems and to expedite resolution of such issues. Remote network access is <br />also used to install core System software upgrades and customized software. USDD will only <br />access Orange County, NC’s System with the knowledge and consent of Orange County, NC. <br /> <br />a. Alternative to Network Access. If Orange County, NC elects not to provide <br />remote network access to the System, then USDD may not be able to perform <br />some support functions. Municipalities that elect not to routinely provide <br />network access may temporarily reinstate this access to allow USDD to perform <br />the above services. The following services will not be performed without this <br />access: <br /> <br />• System software upgrades <br />• System software customization <br />• Network troubleshooting assistance including packet capture and network <br />monitoring on USDD devices <br />• Detailed log analysis <br />• Bulk updates to System database tables <br />• Troubleshooting that requires low-level system access or large file transfer <br /> <br />b. Timely Access. Orange County, NC must ensure that remote access is available <br />prior to notifying USDD of a support request. In the event that Orange County, <br />NC is unable to provide remote access, USDD will not be required to provide <br />support outside those tasks that do not require remote access, and any <br />corresponding resolution response times will not apply. <br />DocuSign Envelope ID: 7E694176-9E31-49DB-A1E4-AFB129905EB1