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<br />HCV Program Support Services Agreement <br />for the Orange County Housing Department <br /> <br />1 <br />HCV PROGRAM SUPPORT SERVICES <br />Nan McKay & Associates, Inc. (NMA) is prepared to provide the Orange County Housing <br />Department (OCHD) with an onsite assessment of its housing choice voucher (HCV) program <br />designed to support OCHA’s ongoing accomplishments in achieving established goals and <br />addressing newly identified obstacles. <br />Our Approach & Strategy <br />For the proposed project, the NMA team will complete the tasks below, focusing on OCHD’s goals <br />of maintaining a high-performing HCV program while addressing current challenges. <br />T he NMA team will support OCHA in accomplishing the agency’s goals through a combination of <br />onsite and remote efforts by NMA consultants specifically selected based on experience and <br />expertise in the designated area. For each of the focus areas, NMA will follow an assessment <br />protocol, adjusting as necessary depending on each function’s purpose and complexity. The NMA <br />team will follow a five (5) phased approach to provide the requested services: <br /> <br />PHASE I Initiating <br />During the Initiating Phase, NMA will facilitate an introductory conference call with OCHD’s key <br />stakeholders. During this call, the team will review the scope of services, clarify goals and <br />expectations, and review the project approach. The NMA team will also request necessary materials <br />for remote review and schedule the onsite visit. <br />Following the conference call, a proposed project schedule will be developed for review and <br />approval by OCHD. <br />PHASE II Discovery <br />NMA consultants will conduct discovery activities prior to the onsite visit to ensure the NMA team <br />fully utilizes their time at OCHD. The NMA team will also work in close coordination with OCHD <br />to obtain remote access to any systems and documents necessary to perform the assessment during <br />this phase. <br /> <br /> <br />Phase I <br />Initiating <br />Phase II <br />Discovery <br />Phase III <br />Executing <br />Phase IV <br />Deliverables <br />Phase V <br />Ongoing TA <br />Document Ref: CWMJZ-GCUHS-QGTEL-GBJGS Page 9 of 26 <br />DocuSign Envelope ID: 9D7B52D2-EBD5-4C52-9C65-C0FC1ED56EAF