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<br /> <br /> <br /> <br />Version 10.5.2023 Page 2 of 9 VRV Maintenance Plan <br /> <br /> <br /> <br /> <br />Preventative Maintenance Service Agreement <br /> <br /> <br />PURPOSE: <br /> <br />The purpose of this service agreement is to ensure the Manufacturer's recommended <br />preventative maintenance and service is performed on your HVAC equipment and components. <br />Proper maintenance will insure efficient and effective equipment operation. <br /> <br />CUSTOMER PHONE SUPPORT: <br /> <br />Hoffman Mechanical Solutions, Inc. (“HMS”) will provide phone support from certified HVAC <br />Technicians during normal business hours. (M-F: 8am – 5pm excluding holidays) Phone support <br />will allow your on-site employees to call for assistance with routine operation or basic <br />troubleshooting. <br /> <br />AFTER HOURS SUPPORT: <br /> <br />Emergencies can and usually happen when you least expect them and many times on the <br />weekends or after 5:00 PM. It is very important to HMS to provide support in all emergency <br />situations for all of our customers. We have technicians available 24-7-365 via our emergency <br />answering service. You can utilize this service in an after-hours emergency by calling: <br /> <br />(855) 761-HVAC (4822) <br /> <br />After receiving the call, our technician will first attempt to solve the issue via phone support. If the <br />problem persists, we will discuss the urgency with you and dispatch a service technician to your <br />site upon your approval. <br /> <br />In the event of an emergency, HMS will respond to your need via phone support within 1 <br />hour. Should the issue require a technician to respond, we will have someone at your site <br />within 4 hours after original notification. <br /> <br /> <br />DocuSign Envelope ID: EF4B1761-E191-4214-9651-0FC3E17A972A