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Existing Conditions ORANGE CGE OUNSHORT SIT TY <br /> Figure 25 shows the average daily ROAP trips per hour, with clear Figure 26: ROAP Demand Response Trips,October 2023 <br /> peaks in demand from 8 to 10 AM and from 3 to 4 PM. Figure 26 <br /> ---- ----------------------------`-----------------------------------------------------r--- <br /> shows the home and destination locations of all ROAP trips in <br /> October 2023, with larger dots indicating more trips to or from <br /> that location. Demand Response riders tend to travel from <br /> 4 <br /> disparate home locations in less dense areas to concentrated • . <br /> destinations in the municipalities, in particular. c`'SroreRa _ <br /> ■ Carolina Dialysis, in Carrboro and Mebane es 0 ,• .Ln®yP� <br /> ■ Hillsborough Recovery Solutions <br /> r 4�Qa <br /> ■ Passmore Senior Center <br /> ■ Downtown Hillsborough l,� Le6anon Rd o . y S`�arys <br /> Mebane o- �� • <br /> 36% of ROAP trips picked up their passengers within 10 minutes -- s <br /> of the scheduled pick-up time. <br /> � �. HiFlsborough � • J. <br /> `0t <br /> a y� <br /> m <br /> Opportunities old a= <br /> • NC rp V <br /> ROAP services are fragmented, with multiple funding sources and <br /> different flows of customer information. It can be hard, especially a °G` "';'s'po, <br /> for new riders, to identify which service they may be eligible for, <br /> where each one operates, or how to book a trip. The website, <br /> Rider's Guide PDF, and backend data do not all match, and this Eube°"=R° ;•. • <br /> could discourage potential users. This also complicates funding o F��Bea <br /> and reimbursement, in particular for Medicaid-eligible trips. •• a, Estes • <br /> For current users, ROAP services are not consistently on time, and Demand Reponse travel flows October2023 Chapel Hillx <br /> Origin Location Cal • * D <br /> require significant advance notice, lowering their convenience •DestImLl-L-flonoid�ree°=eeroR-0 <br /> compared to traditional fixed-route transit or other transportation TotalRiders per L°°°ti°^ �e g <br /> OW <br /> options. Improving response time and on-time performance 5 '° 'S '°P s E ° o <br /> a _ <br /> could attract new users as well as improve the experience of ^a.Su­ke^9elftlT�- -- --------------- �,� <br /> current riders. <br /> Nelson\Nygaard Consulting Associates 4-10 <br />