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55 <br /> b. Administration and Maintenance (half-day). The Administration and <br /> Maintenance class is intended to give technical service personnel the skills to <br /> perform system configuration, basic diagnostics and troubleshooting on the <br /> station alerting system. The class will be hands-on using the system prior to go <br /> live. <br /> c. Installation Training(8 hours). The G2 certification will familiarize the installer <br /> with unique features if the System. US Digital Designs will provide training <br /> and supervision to Orange County, NC or contractor's personnel in the <br /> installation and configuration of the station equipment. This training will include <br /> installation classroom training, sample installations by USDD personnel, <br /> supervision for personnel during initial installations, and telephone follow-up as <br /> necessary. <br /> USDD Project Roles and Responsibility <br /> Overview <br /> USDD will assign qualified personnel to implement the System for the Project. The project team <br /> will be located primarily at the USDD headquarters in Tempe, Arizona, but will travel as <br /> necessary to the Orange County,NC's location. <br /> The following is a proposed list of USDD project personnel roles for this project. The list of roles <br /> may change as necessary to accommodate new project requirements. <br /> USDD Project Manager <br /> The USDD project manager("Project Manager")will have the overall responsibility for ensuring <br /> the success of the USDD portion of this project. The Project Manager will be the primary contact <br /> for project-related issues and will be responsible for issue resolution. The Project Manager will <br /> also develop an issue escalation plan in conjunction with the Municipality's System <br /> Administrator. <br /> Software En ig'neer <br /> The USDD Software Engineer will be responsible for USDD's configuration of software required <br /> for the system, and for the resolution of any USDD software issues identified during the course <br /> of the project. <br /> Orange County,NC Roles and Responsibilities <br /> Orange County,NC's staff must be familiar with Orange County,NC existing systems and <br /> needs with respect to fire station alerting. In particular, Orange County,NC must have subject <br /> matter experts available for consultation on the existing communications systems, both in the <br /> station and the communications center, and the current and proposed data networks. <br /> USDD will need to rely on Orange County,NC personnel for direction on equipment location in <br /> the data center. It is critical that personnel with both knowledge and authority be available for <br />