Charles House Winmore 2016-08-09

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Community Advisory Committee Quarterly/Annual Visitation Report County Orange Facility Type Family Care Home Adult Care Home Nursing Home Facility Name: Charles House Winmore 121 Della Street Chapel Hill NC 27516 Census – current/licensed: 6/6 Visit Date and day of the week Tuesday August 9, 2016 Time spent in facility 1 hours 30 minutes Arrival time 1:00pm Name of person(s) with whom exit interview was held Heather Carden Interview was held in person Committee members present: Gloria Brown Suzanne Haff Number of residents who received personal visits from committee members : 3 (the other 3 were away at the Day Program) Report completed by: Suzanne Haff Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible Yes (Required for NHs only – record date of most recent survey posted) : Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1.Do the residents appear neat, clean and odor free?Yes 5. All residents had trouble speaking and understanding but they appeared to have a good relationship with the staff and actively tried hard to communicate. 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3.Did you see or hear residents being encouraged to participate in their care by staff members?Yes 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a Did staff members wear nametags that are easily read by residents and visitors? No 6.Did you observe restraints in use?No 7.If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent n/a Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8.Did residents describe their living environment as homelike? Yes 10-10c. This is a new facility and is extremely clean, modern and, to all appearances, well run. 9.Did you notice unpleasant odors?No 10.Did you see items that could cause harm or be hazardous?No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11.Did residents feel their living areas were kept at a reasonable noise level? Yes 12.Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building No 13.Were residents able to reach their call bells with ease?N/A 14.Did staff answer call bells in a timely & courteous manner?N/A 14a If no, did you share this with the administrative staff? N/A x