Orange County NC Website
AMS - FIELD TECH3.012GENERAL AMS - FIELD TECH3.013REQUIRED FIELDS - Ability for County to determine which fields are required.1AMS - FIELD TECH3.014COUNTY-DEFINED WORK ORDER STATUS TYPES - AUTOMATED ASSIGNMENTS - Ability to automate status assignment throughout the process (e.g., active, inactive, hold, change, lock, etc.), with the ability to manually override to a particular status.1AMS - FIELD TECH3.015MULTIPLE FIELD TECHS PER WORK ORDER - Ability to track multiple field techs per work order and identify a primary field tech responsible for the work order.1AMS - FIELD TECH3.016SEARCH - Allow for search and retrieval of a work order using any combination of: 1AMS - FIELD TECH3.017 ▪ Work Order number 1AMS - FIELD TECH3.018 ▪ Client Name 1AMS - FIELD TECH3.019 ▪ Location 1AMS - FIELD TECH3.020 ▪ Requestor 1AMS - FIELD TECH3.021 ▪ Client and/or Requestor departments. 1AMS - FIELD TECH3.022 ▪ Client or Requestors phone numbers. 1AMS - FIELD TECH3.023 ▪ Due dates 1AMS - FIELD TECH3.024 ▪ Work order status 1AMS - FIELD TECH3.025 ▪ Work order priority1AMS - FIELD TECH3.026 ▪ Various Wild Card searches 1AMS - FIELD TECH3.027 ▪ Partial word searches 1AMS - FIELD TECH3.028SECURITY - Ability to restrict access to create new work orders.1AMS - FIELD TECH3.029UNLIMITED ALERTS - Ability to place unlimited number of Alerts per work order.1Alerts are defined by the Notification and Escalation feature of the application.AMS - FIELD TECH3.030FLASH ALERTS - Ability to flash alerts by work order (e.g., high priority work orders, past due, newly assigned).1Flash Alerts are linked to the Executive Dashboard module.AMS - FIELD TECH3.031TIME TRACKING - The ability to track all time by work order, date and staff. 1AMS - FIELD TECH3.032UNLIMITED COMMENTS AND NOTES - Provide an area for unlimited free-form text comments and notes for each work order. Speech -to-text would also be preferred.1AMS - FIELD TECH3.033WORK ORDER STATUS TRACKING - Ability to inquiry on all open work orders and view status and due dates. 1AMS - FIELD TECH3.034WORK ORDER DUE DATE - AUTOMATIC REMINDERS - Ability to automatically generate notifications for upcoming due work orders.1AMS - FIELD TECH3.035HISTORY - Ability to show all work order history by field tech.1AMS - FIELD TECH3.036USER DASHBOARD - Provide a user specific dashboard with statistics, status and assignments.1AMS - FIELD TECH3.037AUTOMATIC REMINDERS - Ability to set automatic reminders/notifications based on predefined phases (e.g. due date within x days, newly assinged work orders, high priority work orders, etc.).1A ‐ Feature/Function Specs Addendum A ‐ Completed Page 10 DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1