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AMS-Support Staff 2.038SEARCH CRITERIA - Provide online search/query by requestor name, client name, deparment, location for which service was requested, work order nunber, due date etc. Provide partial name capability on requestor name, department, location for which service was requested, category.1AMS-Support Staff 2.039ATTACHMENTS - Ability to attach documents, photos, and scanned documents to work orders and queued requests.1AMS-Support Staff 2.040COUNTY-DEFINED WORK ORDER STATUS TYPES - AUTOMATED ASSIGNMENTS - Ability to automate status assignment throughout the process (e.g., active, inactive, hold, change, lock, etc.), with the ability to manually override to a particular status.1WebTMA employs certain default statuses.AMS-Support Staff 2.041WORK ORDER TRACKING AND ROUTING - WORKFLOWAMS-Support Staff 2.042WORKFLOW - Need work flow capability to establish required process steps and prerequisite requirements (e.g. step 7 can only be done after step 5) to manage work orders.1Requires prerequisites to be setup as project tasks.AMS-Support Staff 2.043WORKFLOW - Provide for the user-definition of application work flow within multiple departments and to external agencies based on the type of application.1WebTMA employs a native work flow process to help manage theprocess. From Request> Validation> Work Order> Technician Assignment> Close Outand beyond, TMA is able to track the total process from start to finish. Should routing berequired, A separate automatic or manual routing process may be applied. The fact thatTMA-112009 Confidential and Proprietary Information 23our work flow is built into the application and part of the natural progression means lessconfiguration and faster implementation times.AMS-Support Staff 2.044WORKFLOW EDITS - Ability to modify workflow and task requirements as needed.1See aboveAMS-Support Staff 2.045SUB-TASKS - Ability to set up multiple review steps and sub-tasks.1Sub Tasks may be crearted as Checklists or via the Project Module as tasksAMS-Support Staff 2.046ASSIGNEE STATUS - Ability to track task status, review comments, and completions by assignee.1AMS-Support Staff 2.047WORKFLOW ROUTING - Automatic routing of work orders through various user-defined processes consisting of various review and approval functions.1A ‐ Feature/Function Specs Addendum A ‐ Completed Page 6 DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1