Orange County NC Website
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AMS-Support Staff 2.015UPDATING - Ability to add and edit staff time to an existing work order.1AMS-Support Staff 2.016CLOSING - Ability to update the work order status, assigned staff, due date, client, requestor, etc. of a work order marked with completed status.1AMS-Support Staff 2.017USER-DEFINED FIELDS - Provide for "unlimited" County defined fields based on work order type. If limited, please explain in comments.1Limited - Based on each type of record, the county will have 6 Date Fields, 6 Boolean, 2 numerical 0 Dp, 4 numerical 2dp, 6 numerical 4dp, 4 30 Char, 2 60 Char, 7 1000 Char fields. AMS-Support Staff 2.018ALERTS - Allow ability to flag work orders so as to alert or warn any personnel of a special condition at the time of work order creation.1Popup messaging is supported at the item level.AMS-Support Staff 2.019GENERALAMS-Support Staff 2.020WEB ACCESS - Provide the ability to access the request que.1AMS-Support Staff 2.021WEB ACCESS - Provide ability to be accessed from any web browser (IE, Safari, Mozilla, Chrome)1AMS-Support Staff 2.022WEB ACCESS - Ability to recognize the roles and permissions of the user accessing the web portal. (like administrator, department liasion, regular county staff, etc.)1AMS-Support Staff 2.023REQUEST MERGING - Ability to merge duplicate requests already created.1Duplicates are flagged then rejected as a duplicate.AMS-Support Staff 2.024WORK ORDER MERGING - Ability to merge duplicate work orders already created.1AMS-Support Staff 2.025WORK ORDERS ASSOCIATIONS - Ability to associate multiple child work orders to a single parent work order.1Link of multiple WO's are linked to a Project or tracked as a multi Task WO in WebTMA.AMS-Support Staff 2.026SECURITY- Ability to create work orders, be it from a submitted request or independent of a submitted request.1AMS-Support Staff 2.027SECURITY- Ability to change status, priority and category on a work order.1AMS-Support Staff 2.028SECURITY- Ability to change details of an existing work order like requestor, location, due date, etc.1AMS-Support Staff 2.029SECURITY - Ability to change details of an existing queued request like, requestor, location, due date, etc.1AMS-Support Staff 2.030SECURITY - Ability to access and manage work orders.1AMS-Support Staff 2.031SECURITY - Ability to assign work orders to AMS staff.1AMS-Support Staff 2.032SECURITY - Ability to access and manage queued requests.1AMS-Support Staff 2.033SECURITY - Ability to access and manage assets/parts.1AMS-Support Staff 2.034SECURITY - Ability to access and manage HVAC assets and preventive maintenance schedules.1AMS-Support Staff 2.035SECURITY - Ability to access and manage HVAC assets and preventive maintenance schedules.1AMS-Support Staff 2.036APPLICATION - Ability to assign a unique ID to each Work Order.1AMS-Support Staff 2.037APPLICATION - Ability to bringing the requests marked with specific temporary priorities to the forefront for quicker response by AMS staff.1A ‐ Feature/Function Specs Addendum A ‐ Completed Page 5 DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1