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AMS – TMA Terms Document <br />8 <br />(2) Material errors: <br /> <br />a. Shall be reported to the Company at support@tmasystems.com <br /> <br />b. Shall only be reported by Trained Personnel; and <br /> <br />c. Shall include sufficient details in the error report to enable the <br />Company to identify the error. <br /> <br />(3) The Company shall use commercially reasonable efforts to correct <br />material errors within eight business hours from receipt of the error report. <br /> <br />4. Annual Fees: The Customer shall pay Annual Fees for the Support and Maintenance <br />Services as follows: <br /> <br />A. The Annual Fee for the initial term shall be the amount set forth in the Quotation, <br />and shall be paid in accordance with the Quotation. <br /> <br /> <br />B. Annual Fees shall also be increased based upon the Customer’s purchase of <br />additional users, Locations, and / or modules. <br /> <br />C. The amount of the Annual Fee is based upon a continuous Support / Maintenance <br />Agreement between the Company and the Customer, and if the Customer <br />discontinues this Agreement and later requests Support and Maintenance <br />Services, additional fees may be required, which shall not exceed fifty percent <br />(50%) of the annual support fee of the current annual support plan costs. <br /> <br />D. Annual Fees for Renewal Terms shall be due and payable within 60 days after to <br />the commencement of the Renewal Term. <br /> <br />E. Annual Fees not paid when due shall bear interest at the rate of 1% per month <br />from the due date, and if payment is not made by the due date the Company may, <br />at its option, suspend the provision of Support and Maintenance Services, or <br />terminate this Agreement. <br /> <br />5. Notices: Notices regarding this Agreement to the Company shall be made via email to <br />notifications@tmasytems.com. <br /> <br />DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1