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AMS – TMA Terms Document <br />7 <br />Support / Maintenance Agreement <br /> <br />The Customer identified below has licensed from TMA Systems, LLC (“the Company”) a <br />License of the TMA Systems software described on the attached Quotation (“the Software”). <br /> <br />The Company and the Customer agree that the Company shall provide support and maintenance <br />for the Software on the following terms and conditions: <br />1. Term: <br /> <br />A. The initial term of this Agreement shall be one year commencing 120 days after <br />the date the Company provides to the Customer the serial key to the Software. <br /> <br />B. This Agreement shall automatically renew for successive one year terms absent <br />notice to the contrary provided by one party to the other within 30 days prior to <br />the expiration of the initial term or any Renewal Term. <br /> <br />2. Support Services: The Company shall provide technical support to the Customer under <br />the Support Plan identified in Exhibit A (“Support Plan”) as follows: <br /> <br />A. The Support Services shall be available during the times set forth in the Support <br />Plan. <br /> <br />B. The Support Services shall be utilized Customer personnel only. <br /> <br />C. The Support Services may be provided via telephone, email, or online. <br /> <br />D. The Company shall provide the Support Services: <br /> <br />(1) From the date the Company receives a Purchase Order from the Customer <br />to the commencement date of the initial term; <br /> <br />(2) During the initial term; and <br /> <br />(3) During any Renewal Term. <br /> <br />3. Maintenance Services: The Company shall provide Software maintenance services to <br />the Customer (“Maintenance Services”) as follows: <br /> <br />A. The Company shall make available to the Customer updates to the Software <br />licensed by the Customer that are released during the initial or any Renewal Term <br />of this Agreement, when the updates become available. <br />B. The Company shall correct material errors of the Software as follows: <br /> <br />(1) An error or malfunction shall be deemed material if it causes the Software <br />to conflict with the Software documentation. <br /> <br />DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1