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6 <br /> <br />© TMA Systems, LLC 01/01/16 – NC X <br />Exhibit A – Uptime Service Level <br /> <br /> <br /> <br />The Company expects the Software to be available for the Customer’s use 99.8% of the time during <br />the term of this Agreement, on a twenty-four hour per day, seven day per week basis (“the Uptime <br />Service Level”). <br /> <br />The following service interruptions shall be excluded from the calculation of Uptime Service <br />Level: <br /> <br />1. Scheduled Maintenance: Interruptions for maintenance of the Software, hardware, <br />network and other service components, provided that: <br /> <br />A. The Company shall provide the Customer at least twenty-four hours prior notice of <br />the scheduled maintenance period. <br /> <br />B. The Company shall not schedule maintenance on Monday through Friday from 8:00 <br />AM through 5:00 PM Central Time. <br /> <br />2. Force Majeure: Interruptions caused by forces outside the control of the Company, <br />including interruptions caused by the Customer. <br /> <br />3. Minor Interruptions: Interruptions for less than sixty minutes duration. <br /> <br />DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1