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2 <br /> <br />© TMA Systems, LLC 01/01/16 – NC X <br />F. Correction of material errors of the Software as follows: <br /> <br />(1) An error or malfunction shall be deemed material if it causes the Software <br />to conflict with the Software documentation. <br /> <br />(2) Material errors: <br /> <br />a. Shall only be reported by Trained Personnel; <br /> <br />b. Shall be reported to the Company at support@tmasystems.com; and <br /> <br />c. Shall include sufficient details in the error report to enable the <br />Company to identify the error <br /> <br />(3) The Company shall use commercially reasonable efforts to correct the error <br />within eight business hours from receipt of the error report. <br /> <br />3. Use of the Software: <br /> <br />A. The Software may only be used to manage the operations of the Locations described <br />on the Quotation, or later added with the agreement of the Company. <br /> <br />B. The concurrent use of the Software is limited to the number of concurrent users or <br />named users listed on the Quotation, or later purchased by the Customer. <br /> <br />C. Customer shall not use the Software as a call center or service bureau, or otherwise <br />permit the use of the Software by any third party without the prior express written <br />consent of the Company. <br /> <br />4. Annual Fees: Customer shall pay Annual Fees for the Subscription Services as follows: <br /> <br />A. The Annual Fee for the initial term shall be the amount set forth in the Quotation, <br />and shall be paid in accordance with the Quotation. <br /> <br />B. Upon notice at least 60 days prior to the expiration of any term, the Company may <br />increase the Annual Fee for the Renewal Term by an amount not to exceed 5% of <br />the Annual Fee for the current term. <br /> <br />C. Annual Fees shall also be increased based on the Customer purchases of additional <br />users, Locations, and / or modules. <br /> <br />D. Annual Fees for Renewal Terms shall be due and payable 30 days prior to the <br />commencement of the Renewal Term. <br /> <br />E. Annual Fees not paid when due shall bear interest at the rate of 1% per month from <br />the due date, and if payment is not made by the due date the Company may, at its <br />DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1