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1 <br /> <br />© TMA Systems, LLC 01/01/16 – NC X <br />TMA Systems, LLC <br /> <br />Subscription Agreement <br /> <br />TMA Systems, LLC (“the Company”) has issued to the Customer identified below the attached <br />Quotation for a subscription for the Customer’s use of the Company’s Software as described on <br />the Quotation (“the Subscription”). <br /> <br />The Company and the Customer agree to the following terms and conditions of the Subscription: <br /> <br />1. Term: <br /> <br />A. The initial term of this Agreement is one year commencing thirty days from the <br />date the Company provides the Customer log-in credentials to the Software. <br /> <br />B. This Agreement shall automatically renew for successive one year Renewal Terms <br />absent notice to the contrary provided by one party to the other within 30 days prior <br />to the expiration of the initial term or any Renewal Term. <br /> <br />2. Subscription Services: During the term of this Agreement, the Company shall provide <br />the following Subscription Services to the Customer: <br /> <br />A. Access to the use of the Software via internet connection, provided that the <br />Customer meets the Company’s current system requirements. <br /> <br />B. Database storage and number of users set forth on the Quotation. <br /> <br />C. Uptime service level for the use of the Software by the Customer as described on <br />the attached Exhibit A. <br /> <br />D. Updates to the Software that are released during the initial term or any Renewal <br />Term, when the updates become available. <br /> <br />E. Support for the use of the Software as follows: <br /> <br />(1) The support shall be provided at the level set forth in the Quotation. <br /> <br />(2) The support shall only be utilized by those Customer personnel who have <br />been fully trained on the Software (“Trained Personnel”). <br /> <br />(3) The support may be provided via telephone, email, fax, or online. <br /> <br /> <br />DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1