Orange County NC Website
Browse       Search
2 <br />© TMA Systems, LLC 01/01/16 – NC X <br />B. The Company shall correct material errors of the Software as follows: <br /> <br />(1) An error or malfunction shall be deemed material if it causes the Software <br />to conflict with the Software documentation. <br /> <br />(2) Material errors: <br /> <br />a. Shall be reported to the Company at support@tmasystems.com <br /> <br />b. Shall only be reported by Trained Personnel; and <br /> <br />c. Shall include sufficient details in the error report to enable the <br />Company to identify the error. <br /> <br />(3) The Company shall use commercially reasonable efforts to correct material <br />errors within eight business hours from receipt of the error report. <br /> <br />4. Annual Fees: The Customer shall pay Annual Fees for the Support and Maintenance <br />Services as follows: <br /> <br />A. The Annual Fee for the initial term shall be the amount set forth in the Quotation, <br />and shall be paid in accordance with the Quotation. <br /> <br />B. Upon notice at least 60 days prior to the expiration of any term, the Company may <br />increase the Annual Fee for the Renewal Term by an amount not to exceed 5% of <br />the Annual Fee for the current term. <br /> <br />C. Annual Fees shall also be increased based upon the Customer’s purchase of <br />additional users, Locations, and / or modules. <br /> <br />D. The amount of the Annual Fee is based upon a continuous Support / Maintenance <br />Agreement between the Company and the Customer, and if the Customer <br />discontinues this Agreement and later requests Support and Maintenance Services, <br />additional fees may be required. <br /> <br />E. Annual Fees for Renewal Terms shall be due and payable 30 days prior to the <br />commencement of the Renewal Term. <br /> <br />F. Annual Fees not paid when due shall bear interest at the rate of 1% per month from <br />the due date, and if payment is not made by the due date the Company may, at its <br />option, suspend the provision of Support and Maintenance Services, or terminate <br />this Agreement. <br /> <br />5. Notices: Notices regarding this Agreement to the Company shall be made via email to <br />notifications@tmasytems.com. <br /> <br />DocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1