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LAND MANAGEMENT CENTRAL PERMITTING SYSTEMOrange County, NCSOFTWARE VENDOR INFORMATION RESELLER INFORMATION (if applicable)Company Name TMA Systems, L.L.C. Company NameStreet Address 5100 East Skelly Drive, Suite 900 Street AddressCity, State, Zip codeTulsa, Oklahoma 74135City, State, Zip codeTelephone Number (918) 858-6600 Telephone NumberPrimary Contact Ross Powell, Account Executive Primary ContactSecondary Contact (if applicable)Mike Koenig, Vice President - Sales & Mkt Secondary Contact (if applicable)SOFTWARE SUPPORT SOFTWARE SUPPORT (if applicable) Location of Application Software Support Personnel Tulsa, OklahomaLocation of Application Software Support PersonnelNumber of Application Software Support Personnel 12Number of Application Software Support PersonnelSupport Hours (designate time zone) 7:00am to 5:00pm CSTSupport Hours (designate time zone) Guaranteed Response Time Guaranteed Response Time Average Response Time60 seconds or less Average Response Time Average Resolution Time80% of calls are resolved in first phone call.The goal of the Customer Support Services (CSS) department is the have the first tier support team closes cases (not defects) on the first call. If the case cannot be closed on the first call it is moved to the second tier support team and the client is to be called within 3 hours with a resolution or for notification of progress on the issue. The objective is to have the resolution ofthe issue no later than 8 business hours from the time the issue was initially reported and the case created. Average Resolution Time 800 Number Access(800) 228-8765 800 Number AccessAppendix BVENDOR PROFILEVendor Name: TMA Systems, L.L.C.B - Vendor Profile Appendicies B-JDocuSign Envelope ID: D1041CA6-DBD4-42BE-8B32-7C592BF2BA15DocuSign Envelope ID: 3E613CA5-0A37-4CD3-890F-47CC5E2F38B1