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2024-021-E-Tax Dept-Farragut Systems-North Carolina Property Tax Solution software system maintenance and additional support services
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2024-021-E-Tax Dept-Farragut Systems-North Carolina Property Tax Solution software system maintenance and additional support services
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Last modified
1/25/2024 2:15:32 PM
Creation date
1/25/2024 2:15:25 PM
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Contract
Date
1/5/2024
Contract Starting Date
1/5/2024
Contract Ending Date
1/11/2024
Contract Document Type
Contract
Amount
$31,500.00
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EXHIBIT I <br /> <br />d. Infrastructure Network Connectivity <br />e. Host Server Management and Maintenance <br />f. VM Infrastructure <br />g. Networking <br />h. Domain User Management <br />i. Security Setup <br /> <br />Fees and Terms <br />Farragut will provide the services above according to the chart below. <br />It is anticipated that the Services under this proposal will be provided at Farragut’s facilities, and during <br />normal business hours (Monday through Friday, excluding normal business holidays, from 8:00 AM to 5:00 <br />PM Eastern Time). <br />Weekend or after‐hours work shall be considered as normal business hours, if scheduled in advanced. <br />Scheduled work must be identified and planned at least 1 week in advance. <br />Any on‐site services requested will be at an additional charge (not limited to, but including travel <br />expenses). <br />This Statement of Work is effective January 1, 2024 and expires December 31, 2024 unless written <br />cancellation is received. If a cancellation notification is received, the services provided shall terminate 90 <br />days after the cancellation date. <br />Services Service Hours Fees Payment Terms <br />System Maintenance <br />Services <br />Up to 10 service hours per month $1,500 per month Monthly <br />Additional Support <br />Services <br />90 total services hours; up to 30 <br />hours per month <br />$13,500 Upon contract execution <br /> <br />Farragut will deliver Customer monthly invoices that contain the fees. Customer agrees to pay all such <br />invoices within thirty (30) days of receipt. <br />DELAYS <br /> <br /> The parties agree to work together in good faith to meet established timeframes and avoid delays in <br />the completion of Services. In the event that either party believes that a delay may be likely, <br />whether due to factors within the control of such party or outside the control of such party, then it <br />shall promptly notify the other party in writing and the parties will meet as soon as practicable to <br />discuss ways to mitigate or avoid any such delays. <br /> Customer shall provide Farragut with access to Customer’s technical personnel, facilities, <br />databases, information, approvals and security clearance as required. In addition, so long as <br />Farragut provides reasonable advance notice, Customer will provide reasonably required office <br />space and limited access to a telephone, computer, copier, printer and parking spaces. Customer <br />also understands that certain individuals, because of their position or particular expertise, may be <br />required to participate in the Services on an ‘as needed’ basis to attend meetings, provide answers, <br />research issues, define policies, etc. <br /> <br />DocuSign Envelope ID: D7897CE5-1F0D-485E-BEE8-4BEFB2863AA5
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