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39 <br /> 1 Slide #13 <br /> After someone applies, how long does it <br /> take to find out if they qualify for Medicaid? <br /> • It may tame up to 45 days after they apply. Incomplete applications <br /> may take longer. <br /> • Applicants can help the process go faster by: <br /> — Applying online at ePASS and providing all information requested. <br /> If the application is incomplete, It may take longer to process. DSS will <br /> reach out to applicants if they do not have what is needed to complete <br /> an application, so be sure to respond to mall or phone calls. <br /> — Keeping their contact information up-to-date in ePASS, so they <br /> don't miss important information about their Medicaid benefits <br /> — Sign up for an enhanced ePASS account.An enhanced ePASS <br /> account allows people to keep their information updated without having <br /> to contact the local IDSS office <br /> ,3 <br /> ORANGE COUNTY CAROLINA <br /> 2 <br /> 3 <br /> 4 Slide #14 <br /> What happens once someone is approved? <br /> • Most people who get health coverage through Medicaid are part of <br /> NG Medicaid Managed Gare. This means they can choose the <br /> health plan that is best for thein. <br /> • All health plans offer the same base services. Some have extra <br /> services. Each has its own network of doctors and professionals. <br /> • Recipients can choose their health plan and their primary care <br /> doctor -family doctor, clinic or health care provider -when they <br /> apply. <br /> • They will receive a health care plan ID card in the mail. It will come <br /> from the health plan that they selected. If they did not select a health <br /> plan, one will be assigned. Recipients have 90 days to pick a new <br /> one. They will receive a packet from the NC Medicaid Enrollment <br /> Broker that tells them how to change plans. <br /> ORANGE COUNTY <br /> 14 NOWFH CA.ROUNA. <br /> 5 <br /> 6 <br /> 7 <br />