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●Repair of problems caused by unauthorized alterations or attempted repair. <br />●Non-remedial work,including but not limited to administration and operator procedures,reprogramming,and <br />operator or user training. <br />●Problem determination and/or work performed to repair or resolve issues with non-covered products;for <br />example,any hardware or software products not specifically listed on the service order form. <br />●Any file or video backup or restoration. <br />●Completion and test of incomplete application programming or system integration if not performed by <br />Motorola Solutions and specifically listed as covered. <br />●Use of Software or Firmware releases except as provided for under the responsibilities outlined in this <br />document. <br />There is a maximum limit of one (1)Body Worn Camera device repair,per contract year,for Essential Service with <br />Accidental Damage and Advanced Replacement. <br />Where ongoing “Accidental Damage”repair is deemed by Motorola Solutions to be excessive,systemic,or the <br />result of device mishandling,the Customer may be subject to an additional charge.Should the accidental damage <br />continue unabated,the Customer will incur repair charges at Motorola Solutions’discretion and prevailing charges <br />for devices deemed by Motorola Solutions to have been damaged through improper handling,carelessness or <br />reckless use. <br />Page 8 <br />  <br /> QUOTE-2212946 <br />  <br />  <br /> Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""UnderlyingAgreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, thenMotorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  <br />DocuSign Envelope ID: 79F679D2-65F9-448B-8748-93848FEC948D