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automatically captured and included in the Service Agreement.If Accidental Damage Service is purchased within <br />90 days of device shipment,the Customer must provide a complete list,preferably in electronic format,or by <br />completing a Service Order Form (SOF),of all hardware serial numbers to be covered under the Agreement. <br />Initiating Repair.When initiating a repair,the Customer must contact Motorola Solutions to obtain a Return <br />Material Authorization (RMA)number for each faulty BWC device.The Customer can submit a repair,and request <br />an RMA,via the Partner Hub Portal,or by contacting the Motorola Solutions’Service Desk.If two-way shipping is <br />included,the customer can generate a shipping label via Partner Hub,or by contacting the Motorola Solutions <br />Service Desk.The Return Material Authorization (RMA)must be included with the device when shipped to the <br />Authorized Motorola Repair Center. <br />●Only the BWC device should be returned for repair.The battery must be removed before shipping the device <br />to a Motorola Solutions Repair Center. <br />●Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for <br />repair.Accessories include batteries,chargers or charging stations,cables,mounts,and clips. <br />●The SIM card must remain in the device,and intact,when the device is shipped to a Motorola Solutions <br />Repair Center.If the SIM card is removed,or if any evidence of SIM card tampering is found,including <br />disassembling of the device,the warranty will be null and void. <br />Motorola Solutions is not responsible for any accessories,or device batteries,that are shipped with the device for <br />repair. <br />Advanced Replacement.Under Accidental Damage and Advanced Replacement Service,Motorola Solutions <br />will provide Advanced Replacement for the damaged device.Motorola Solutions will ship a new or refurbished <br />replacement device to the Customer within two (2)business days of receiving the Customer repair request, <br />subject to availability of replacement devices.Business days do not include weekends or holidays. <br />The Customer must return the defective or damaged device to a Motorola Solutions Repair Center within 60 days <br />after receiving the replacement device.Failure to return the damaged device to Motorola Solutions will result in an <br />additional Customer charge for the replacement device. <br />When returning a device for Advanced Replacement,device accessories should not be included.Accessories <br />include batteries,chargers or charging stations,cables,mounts,and clips. <br />Motorola Solutions is not responsible for any accessories that are shipped with the device. <br />1.8.ACCIDENTAL DAMAGE AND ADVANCED REPLACEMENT LIMITATIONS AND RESTRICTIONS <br />Customer will incur additional charges at the prevailing rates for any of the following activities,which are not <br />covered under this Agreement: <br />●Replacement of consumable parts or accessories,as defined by product,including but not limited to batteries, <br />chargers,charging stations,mounts,and clips. <br />●Repair of problems caused by natural or manmade disasters,including but not limited to fire,theft and floods <br />that would cause internal or external component damage or destruction. <br />●Repair of problems caused by third parties’Software,accessories or peripherals not approved in writing by <br />Motorola Solutions for use with the device. <br />●Repair of problems caused by using the device outside of the product’s operational and environmental <br />specifications,including improper handling,carelessness or reckless use,or repair by a third party. <br />Page 7 <br />  <br /> QUOTE-2212946 <br />  <br />  <br /> Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""UnderlyingAgreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, thenMotorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  <br />DocuSign Envelope ID: 79F679D2-65F9-448B-8748-93848FEC948D