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Motorola Solutions will install,in the device,the Customer ’s selected Carrier SIM,before the device is shipped to <br />the Customer.The Customer is responsible for contacting the Carrier and activating the LTE/4G data service. <br />Shipping.For devices repaired under Essential Service,Motorola Solutions will provide one-way shipping,from <br />an Authorized Motorola Repair Center to the Customer.The Customer is responsible for the shipping method and <br />any shipping costs incurred when returning the faulty device to an Authorized Motorola Solutions repair center. <br />Based on the country of purchase,Motorola Solutions may also cover,or include,two-way shipping for the <br />damaged or defective device.Eligibility for two-way shipping will be confirmed during the repair submission <br />process. <br />1.4.CUSTOMER RESPONSIBILITIES <br />Serial Numbers.If device orders are submitted via Motorola Solutions’Partner Hub,OCC,or CPQ ordering <br />systems,the hardware serial number(s)for three (3)year Essential Service and Essential Software,as well as <br />five (5)year Essential Service,and three (3)and five (5)year Essential Service with Accidental Damage and <br />Advanced Replacement,will be automatically captured and included in the Service Agreement. <br />If five (5)year Essential Service or three (3)and five (5)year Essential Service with Accidental Damage and <br />Advanced Replacement is purchased within 90 days of device shipment,the Customer must provide a complete <br />list,preferably in electronic format,or by completing a Service Order Form (SOF),of all hardware serial numbers <br />to be covered under the Agreement. <br />Initiating Repair.When initiating a repair,the Customer must contact Motorola Solutions to obtain a Return <br />Material Authorization (RMA)number for each faulty BWC device.The Customer can submit a repair,and request <br />an RMA,via the Partner Hub Portal,or by contacting the Motorola Solutions’Service Desk.If two-way shipping is <br />included,the customer can generate a shipping label via Partner Hub,or by contacting the Motorola Solutions <br />Service Desk.The Return Material Authorization (RMA)must be included with the device when shipped to the <br />Authorized Motorola Repair Center. <br />●Only the BWC device should be returned for repair.The battery must be removed before shipping the device <br />to a Motorola Solutions Repair Center. <br />●Device accessories should not be included when returning a device to a Motorola Solutions Repair Center for <br />repair.Accessories include batteries,chargers or charging stations,cables,mounts,and clips. <br />●The SIM card must remain in the device,and intact,when the device is shipped to a Motorola Solutions <br />Repair Center.If the SIM card is removed,or if any evidence of SIM card tampering is found,including <br />disassembling of the device,the warranty will be null and void. <br />Motorola Solutions is not responsible for any accessories,or device batteries,that are shipped with the device for <br />repair. <br />Device software releases.The Customer will be responsible for updating each eligible BWC device with the <br />latest available software and/or firmware,and of advising users of any operational changes that may have been <br />introduced as a result of the new software or firmware. <br />LTE/4G Service.The Customer is responsible for selecting a Motorola Solutions approved LTE/4G <br />Carrier/Provider during the initial ordering process,and for contacting the Carrier and activating LTE service for <br />the device.The Customer is solely responsible for all financial obligations with the selected LTE Carrier. <br />Page 4 <br />  <br /> QUOTE-2212946 <br />  <br />  <br /> Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""UnderlyingAgreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, thenMotorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  <br />DocuSign Envelope ID: 79F679D2-65F9-448B-8748-93848FEC948D