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At the discretion of Motorola Solutions,if the device is considered “un-repairable”,for technical or economic <br />reasons,Motorola will replace the device with a new or refurbished device. <br />1.2.5.Essential Software Service <br />If for any reason the Customer declines or chooses to exclude the hardware repair option that is included with the <br />three (3)year Essential Service Package,the Customer will automatically default to,and be entitled to,three (3) <br />years of Essential Software Service and one (1)year of hardware repair against manufacturing defects,as <br />covered by the standard product warranty. <br />Essential Software Service provides three (3)years of coverage and includes: <br />●Remote Technical Support <br />●Software Maintenance <br />●Software Enhancements <br />1.2.6.Scope of Products or Services included <br />Essential Service,and optional Service upgrades,are currently available for all V700 Body Worn Camera devices. <br />Check with your Motorola Solutions’Sales representative if you have a question about the eligibility of your <br />device. <br />1.3.MOTOROLA SOLUTIONS RESPONSIBILITIES <br />Software Release Availability.Motorola Solutions will provide access to the latest BWC device software and <br />firmware releases via the VideoManager EL On-Premise,or VideoManager EL Cloud,solution.For customers <br />using the VideoManager EL Cloud,software and firmware upgrades will occur automatically when the Body Worn <br />Camera device connects to the agency’s VideoManager EL Cloud instance.If using the VideoManger EL <br />On-Premise solution,the on-prem server will periodically connect to the VideoManager EL Cloud database to <br />check for new software and firmware versions,download the latest version,and apply the new software and/or <br />firmware automatically to the BWC device when it connects to the server. <br />Software Release Notes.Motorola Solutions may,from time to time,provide release notes for the BWC Device <br />software release.Information regarding training material will be posted on the Learning Experience Portal (LXP) <br />at https://learning.motorolasolutions.com <br />Hardware Repair.Motorola Solutions will provide repair or replacement of a device,at its option,with a five (5) <br />business day in-house turnaround time,provided the device is delivered to the repair center by 9:00 a.m.(local <br />repair center time),and replacement parts,components,and/or devices are available.Business days do not <br />include holidays or weekends.Repair may include the replacement of parts,or boards with new parts or complete <br />boards or,at Motorola Solutions’option,with functionally equivalent,reconditioned parts,boards,or with a new or <br />refurbished replacement device.All replaced parts,boards or devices will become the property of Motorola <br />Solutions.Turnaround time represents the time a product spends in the repair process;it does not include time in <br />transit,including customs clearance. <br />LTE/4G Service.Motorola Solutions supports the operation of the V700 BWC device on multiple approved <br />LTE/4G Carrier Networks.Based on the Customer’s selection of a Carrier during the initial ordering process, <br />Page 3 <br />  <br /> QUOTE-2212946 <br />  <br />  <br /> Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""UnderlyingAgreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, thenMotorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.  <br />DocuSign Envelope ID: 79F679D2-65F9-448B-8748-93848FEC948D