2023-712-E-Sheriff Office-Motorola Solutions-Five worn camera and video manager video as a service

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1.2.2.Software Maintenance Software maintenance is important for ensuring device performance and operation.Essential Service provides the Customer with access to the latest available Body Worn Camera (BWC)device operating system (OS)software, device firmware,and application software.Device software releases maintain the device software performance such that the Device operates in accordance with its specifications and documented functionality,and is aligned with the applicable Motorola Solutions infrastructure platform lifecycle.Each release may include bug fixes, security patches,and/or new feature activation enablements. Configuration of the Body Worn Camera (BWC)device is made possible through the use of the VideoManager EL On-Premise,or VideoManager EL Cloud,solution. Access to software updates will remain available until the expiration of the initial term of the Essential Service Package.Upon expiration of the initial Essential Service term,availability of software updates will terminate, unless the Customer renews Essential Service. 1.2.3.Software Enhancements Software Enhancements are included with all BWC devices that have a valid Essential Service Package.Software Enhancements may include,or introduce,new device features,functionality,or capabilities,that were not available at time of device purchase.Availability of software enhancements depends on the device hardware and software capability to work with the new enhancements.Certain enhancements,not included with Essential Service Packages,may only be available as an additional purchase. Motorola Solutions,at its discretion,reserves the right to add new software enhancements,or remove existing software enhancements,from any of its Essential Service Package.Please contact your Motorola Solutions Sales associate,or visit the Motorola Solutions’Web portal,for additional information regarding device features and capabilities. Software Enhancements for the device will be continuously available until the expiration of the initial term of the Essential Service Package.Upon expiration of the initial term of Essential Service,availability of Software Enhancements will terminate,unless the Customer renews Essential Service. 1.2.4.Device Hardware Repair Essential Service provides the Customer with repair services at a Motorola Solutions owned and operated, supervised,or certified Repair Center that employs the latest test equipment and original or certified replacement components used in the manufacturing of the BWC device.Device Hardware Repair provides the Customer with repair services for internal and external device components that are damaged as a result of manufacturing defects and defects due to normal wear and tear.With this Service,the device is repaired to ensure full compliance with its specifications,as published by Motorola Solutions at the time of delivery of the original device via: ●Repairs,adjustments and restorations,if appropriate,of any device that malfunctions while being used within the operational and environmental parameters specified by Motorola Solutions. ●Device updates,if applicable,as may be released,from time to time,by Motorola Solutions in accordance with an Engineering Change Notice. Page 2 QUOTE-2212946 Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""UnderlyingAgreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, thenMotorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products. DocuSign Envelope ID: 79F679D2-65F9-448B-8748-93848FEC948D