2023-709-E-IT Dept-Social Solutions Global-5 additional licenses Case Mgmt software

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Quote #2023-135190 SSG Confidential Page 2 of 2 Storage space: Storage space for database records and all file and photo storage is included for the SaaS Services with a minimum limit of 5 GB or the amount of storage space as noted in the Subscription Product description above. Client may purchase additional storage space at SSG’s then prevailing rates. System reviews of the amount of storage space being used by Client will be performed periodically. If Client is using more than the allotted storage space included herein, Client will be invoiced for the additional storage usage upon the earlier of (i) discovery of the st orage space overage or (ii) then next invoice cycle. Annual Rate Increases: Any Subscription Products and Services purchased on an annual basis are subject to annual rate increases. Users: “Users” means an individual identifiable by a name and excludes concurrent users. “Administrator” means the dedicated and name User of Client identified as the individual who shall be responsible for Client’s Users, to attend and complete training, administer licenses and to be the technical point of contact on Client’s behalf pertaining to Support and Services. “Guest Users” are users with limited access activated thr ough the Guest User Module, if included herein. Client shall not permit Users to share User identifications and passwords, nor allow for multiple users under the same license. License Metric: Client may not decrease the number of licenses for its Users during the Term of the Order Form. Upon termination of this Order Form, all licenses granted to Client with respect to the Services included in this Order Form shall automatically terminate and Client shall immediately discontinue its use thereof. System reviews of the number of Users will be performed periodically. If Client is using more than the pu rchased number of licenses included herein, Client will be invoiced for the additional Users it’s the earlier of discovery or the next invoice cycle. If at any time, additional Users licenses are added, such additional User licenses will be invoiced at the then prevailing rate on a per license basis to coincide with the Term of the Services. Support Level: Unless otherwise stated in the Order Form, the customer will receive the basic Support package as outlined in the Service Lev el Agreement. Payment for U.S. Clients: All Subscription Products and Service fees and Professional Service and Training fees will be invoiced in advance either annually, or in accordance with any different billing frequency stated in on this Order Form. All fees payable in U.S. Dollars and exclude taxes. Client is responsible for the payment of any tax amount(s) due unless client has delivered to SSG a valid tax exempt ion certificate prior to invoice. Fees may be paid by check, Electronic Fund Transfer, credit card or ACH. All payments by credit card, are subject to Client completing th e attached Credit Card Authorization Form. In order to elect for ACH payments, Client must complete and execute the attached Authorization Agreement for Preauthorized Withdrawal Debits. Except as explicitly documented in the signed Order Form, SSG is under no obligation to comply with any customer specific invoicing requirements. Furthermore, customer’s failure to provide complete and accurate billing information in the attached accounti ng Information Form will not relieve customer of nor toll customer’ timely payment obligations. Professional Services and Training: If included in this Order Form, pre-paid Professional Services must be used within one year of the date of execution of this Order Form by Client or will expire and will not be refunded. Professional Services Fees are based on Professional Services provided during normal SSG business hours, Monday through Friday, 8:30 a.m. – 5:30 p.m. central time zone US and on a case by case basis for international clients after SSG business hours (SSG holidays excluded), as SSG may modify upon notice to Client. Professional Services provided by SSG outside of normal SSG business hours will be subject to a premium service charge. If Client cancels a Professional Services engagement, which has not been pre-paid, less than ten (10) business days before the scheduled start date for such Professional Services, Client agrees to pay f ifty percent (50%) of the total estimated fees for the Professional Services stated on the Order Form or SOW. Professional Service Travel Costs: Travel related costs that requires SSG’s staff to travel will be pre-approved by Client. This Order Form is subject to and governed by the terms and conditions of SSG’s Master Services Agreement, which can be located at http://www.socialsolutions.com/legal/ (the “Agreement”) and is incorporated by reference in its entirety. Capitalized terms not otherwise defined in this Order Form have the meaning ascribed to them in the Agreement. This Order Form will be effective as the last date of signatur e identified below (“Effective Date”). Each party signing below agrees and acknowledges that they are duly authorized to be bound by the terms and conditions of the Agreement and this Order Form. Client: Orange County Emergency Services (NC) Social Solutions Global, Inc. (“SSG”) Authorized Signature: Authorized Signature: dl.signhere.2 dl.signhere.3 Print Name: dl.fullname.2 Title: dl.title.2 Print Name: _ dl.fullname.3 Title: dl.title.3 Date: dl.datesign.2 Date: dl.datesign.3 DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 Dave Lutz GM Case Management 9/26/2023 Bonnie Hammersley 12/12/2023 County Manager