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Quote #: 00045934 <br />1.800.838.7927 | dc-group.com <br /> <br />DCG-QPM-FRM0004 05/22/2023 <br /> <br />VALUE ADDED FEATURES INCLUDED IN SERVICE CONTRACT <br /> <br />: real-time remote monitoring software for all makes and models of UPS units. Installation and communication card not included <br /> <br />: OEM interface capability to communicate, change parameters, clear alarms, and all other OEM options needed to maintain UPS equipment to <br /> specification <br /> <br />: robust, interactive asset management tool <br />INCLUDED WITH PM ONLY SERVICE CONTRACT <br />• Web-based customer portal with comprehensive asset details & historical service reports <br />• Service reports are emailed, detailing equipment readings and service recommendations <br />• Dedicated, site specific Customer Account Managers <br />• 24 hour technically-trained dispatch center <br />• 100% Service Completion Guarantee <br />• Parts supply through our Inventory Without Wire (WOW) Warehouse Management Solution <br />• Inventory depots throughout the country <br />• Thermal scan of all equipment <br />• DC Group Standard SOW, based on IEEE Standards <br />• DC Group employed, trained and certified Field Service Engineers throughout North America <br />• Access to Site SentryTM, DC Group’s proprietary remote monitoring software <br />NOT INCLUDED WITH PM ONLY CONTRACT <br />• 24 X 7 Emergency Service, Parts and Labor <br />• Battery replacement (parts, labor and shipping) <br />• DC/AC Capacitor/Fan Replacement <br />Page 4 of 11 <br />DocuSign Envelope ID: 9E87BB2A-48A5-4F24-81DB-E815C437B807