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Quote #: 00045934 <br />1.800.838.7927 | dc-group.com <br /> <br />DCG-QPM-FRM0004 05/22/2023 <br /> <br />TIME & MATERIAL RATES <br />IN THE EVENT OF AN EMERGENCY DURING YOUR PM ONLY CONTRACT: <br />T&M charges to Customer, including portal to portal travel time and on-site labor hours, will be invoiced as follows: <br />$175.00 per hour 8:00 AM - 5:00 PM Monday - Friday <br />$262.50 per hour 5:01 PM - 7:59 AM Monday - Friday, All day Saturday <br />$350.00 per hour All Day Sundays and Holidays <br />Mileage: $0.65 per mile <br />All Materials and Shipping <br />Emergency Escalation Procedure: <br />1. Call DC Group Emergency Hotline 1-800-838-7927 <br />2. A DC Group Account Manager will return your call within 15 minutes. <br />3. After email approval of T&M rates, a Field Service Engineer will be dispatched to the site. <br />4. After troubleshooting and repairing the equipment as possible, Field Service Engineer will leave site. <br />5. DC Group Account Manager will provide a quote for replacement parts needed for additional repairs. <br />6. Customer will be invoiced for parts, labor, and shipping for all visits, subject to Net 30 payment terms, unless otherwise agreed upon in writing. <br /> <br />Any deviations from these steps or additional requirements must be communicated in writing at the start of the contract. Please list deviations below. <br /> <br />· ______________________________________________________________________________________________________________________________________ <br />· ______________________________________________________________________________________________________________________________________ <br />· ______________________________________________________________________________________________________________________________________ <br />Page 7 of 11 <br />DocuSign Envelope ID: 9E87BB2A-48A5-4F24-81DB-E815C437B807