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Terms and Conditions <br />Terms and Conditions: <br />1.Prices and Payment – Equipment/Materials and installation services will be invoiced as follows. <br />50% at execution of order with monthly progress payments for duration of the project. <br />Maintenance and Monitoring services are payable in advance and invoiced beginning at implementation of the <br />order. Client shall pay Intellicom Inc. within (30) days of receipt of invoice. Intellicom has the right to withhold <br />ordering until payment is received. If shipping charges are shown on an order, they are estimate only and may <br />vary from the estimate shown on the proposal. <br />2.Scheduling – Prior to installation, Intellicom will prepare and submit any necessary infrastructure <br />requirements, create system drawings, purchase the equipment, build and test the equipment in our shop, and <br />create any custom programming required. Although we will make every effort to meet Client scheduling <br />requirements. Start dates are dependent on equipment availability. Client approved substitutions may be <br />required to meet Client scheduling requirements. Work to be performed during the normal business hours of <br />Monday thru Thursday 7:00am to 6:00pm. <br />3.Taxes – Estimated Sales/Use taxes are included where applicable. Unless a capitalization form NC 589CI <br />has been provided, or an NC exemption certificate, Sales tax will be charged on both materials and labor. If the <br />job location is outside the state of North Carolina, local taxes will apply. <br />4.Changes in Client Orders - Changes to an order may only be made following the agreement of the <br />Client and Intellicom Inc. to the change. If both agree to the changes in equipment/materials and services prior <br />to implementation, then Client shall be charged or credited for the changed items. Appropriate documentation <br />may be required so that additions or deletions may be recorded and charges or credits issued. The Client’s <br />ability to return equipment/materials is subject to Intellicom Inc.’s ability to return the equipment to the <br />manufacturer. Reasonable restocking, shipping and handling charges may be assessed with respect to any items <br />deleted or returned. <br />5.Returns- All returns are subject to restocking, shipping and handling charges. <br />6.Accessibility – To ensure the ability to provide services the Client will be required to provide access to <br />client locations, information and customer contacts during normal business hours 7-6 Monday through Friday. <br />Should such access to locations, Client contact or information not be provided, Client is responsible for any <br />service delays or added costs. <br />7.Warranty – Intellicom Inc. warrants that at Implementation and for the duration of the warranty period <br />referred to below, each item or equipment, will function substantially in accordance with the manufacturer’s <br />published specifications, provided it is not damaged as set forth in section 8 and is used according to standard <br />operating instructions issued by the manufacturer. Unless otherwise stated in the proposal, the warranty period <br />for equipment installed by Intellicom Inc. is (1) year from when Intellicom Inc. Notifies the owner that the <br />installation is ready for use, upon substantial completion, or upon beneficial use, whichever comes first. During <br />the warranty period defective parts will be repaired or replace at our option at no additional cost to the end <br />user. Warranty support is subject to final payment and acceptance by the customer of record. Non-payment of <br />services invoice shall void any and all warranty support. <br />8.Default by Client – Upon any default by Client under this Agreement, including refusal to accept <br />conforming equipment or services, Intellicom may exercise all remedies to which Intellicom may be entitled at <br />Page 5 of 6 <br />DocuSign Envelope ID: AF34CD89-0DD0-4FF7-AD27-819BA2A46F13