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<br />Addendum No. 4 to Master Services Agreement No. 20363 Page 7 of 8 <br /> <br />MCCi ASSUMPTIONS <br />TECHNICAL SUPPORT <br />Clients may contact MCCi support via MCCi’s Online Support Center, email (support@mccinnovations.com), or <br />telephone 866-942-0464. Support is available Monday through Friday (excluding major holidays) from 8 am to 8 pm <br />Eastern Time. <br />PROFESSIONAL SERVICES <br />CHANGE ORDER PROCESS <br />Any deviations from the contract will be documented in a Change Order that Client must execute. <br /> <br />CONFIGURATION ASSISTANCE <br />Many of MCCi’s packages list remote configuration assistance for up to a certain number of days. This is based on <br />total days, not business days. <br /> <br />TRAVEL <br />MCCi will schedule travel in consecutive days for most engagements unless otherwise stated or agreed upon. <br /> <br />SCHEDULING <br />All rates are based on normal business hours, Monday through Friday from 8 am to 5 pm local time. If scheduling <br />needs to occur after business hours, additional rates may apply. <br />LIMITED LIABILITY <br />If the Master Agreement is silent on each Parties’ limited liability, liability is limited to the amount of dollars received <br />by MCCi directly associated with this Order. <br />PRE-EXISTING INTELLECTUAL PROPERTY (IP) <br />The following products noted below are deemed Pre-existing IP as defined in the Master Agreement and are not <br />considered “Works Made for Hire” and as such all rights, title or interest remains with MCCi. Client shall retain a non- <br />exclusive, royalty-free, world-wide, perpetual license to use the product(s) as such product(s) is integrated into the <br />solution purchased by Client. <br />▪ Laserfiche PowerPack by MCCi <br />▪ Laserfiche EnerGov Integration by MCCi <br />▪ Laserfiche Neogov Integration by MCCi <br />▪ GoFiche Suite for Avante/Rio/Subscription <br />▪ Common Web Service API for Laserfiche <br /> <br />CLIENT SOLUTION CUSTOMIZATIONS <br />Client may also choose to customize their system internally without MCCi’s help. MCCi is not responsible for any <br />damage caused by the user’s customization of the system not performed by MCCi. MCCi will not be held responsible <br />for correcting any problems that may occur from these customizations. Routine updates as provided by sof tware <br />manufacturers may affect any customizations made by entities other than MCCi. If MCCi’s help is required to <br />correct/update any customizations made by any entity other than MCCi, appropriate charges will apply. <br />DocuSign Envelope ID: 4A979C4C-7C9F-48F2-8F22-D293B7FEAA7B