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(f) Access and Security. Client shall employ all physical, administrative, and technical <br />controls, screening, and security procedures and other safeguards reasonably necessary to securely <br />administer the distribution and use of all access credentials for the Products and protect against <br />any unauthorized access to or use of the Products. <br />3. Training Services; Uptime. <br />(a) Training for Chmura Software. <br />(i) JobsEQ® Platform. If the JobsEQ® platform is licensed to Client under an <br />Order Form, then weekly training sessions are included in the Fees provided in the Order Form — <br />typically one or two webinars per week are available. Webinar users will be undisclosed to other <br />attendees to protect their privacy. In addition to the weekly training session, the JobsEQ® live chat <br />feature provides technical assistance during most business hours. The JobsEQ® platform also <br />includes video tutorials and written documentation in the online Help section. Client may request <br />additional training sessions at Chmura's hourly rate as set forth on the Order Form. <br />(ii) Career ConcourseTM Platform. If the Career ConcourseTM platform is <br />licensed to Client under an Order Form, then one 30-minute training session is included in the <br />Fees. Client may request additional training sessions at Chmura's hourly rate as set forth on the <br />applicable Order Form. <br />(b) Chmura Software Downtime. The Chmura Software will go offline from time to <br />time for maintenance and during such periods, the Chmura Data may not be available. Chmura <br />will use best efforts to provide notice (e-mail acceptable) of maintenance periods at least 24 hours <br />in advance and to perform maintenance on weekends or after 5 p.m. CST on weekdays; provided, <br />however, that in emergency situations such advance notice may not be possible. Client understands <br />and agrees that occasional temporary interruptions of Internet service may occur due to acts of <br />God, interruption in service by co-locator or other reasons beyond the reasonable control of <br />Chmura which may interrupt or degrade the content of or delivery of information available from <br />the Products from time to time. IN THE EVENT AN INTERRUPTION OF CHMURA'S <br />ABILITY TO PROVIDE ACCESS TO A PRODUCT LASTS MORE THAN FIVE (5) <br />BUSINESS DAYS, CLIENT SHALL HAVE THE OPTION TO TERMINATE THE ORDER <br />FORM FOR THAT PRODUCT AND RECEIVE A PRO-RATA REFUND OF THE FEES PAID <br />BY CLIENT FOR THE TERMINATED PORTION OF THE TERM FOR THAT PRODUCT. <br />Except for the maintenance and limitations provided in this Section 3(b), the Chmura Software <br />shall be available 24 hours per day/7 days per week. <br />4. Ownership; Reservation of Rights. Client acknowledges and agrees that all right, title, <br />and interest in and to the Chmura Intellectual Property is and will remain owned exclusively by <br />Chmura (including, without limitation, the look and feel, designs, algorithms, database structures, <br />methodologies, and know-how associated with the Chmura Intellectual Property and all updates, <br />upgrades, improvements, customizations and enhancements to the Chmura Software). Except the <br />limited license granted in Section 2 above, nothing in this Agreement grants any right, title, or <br />DocuSign Envelope ID: A7B8C585-8C5D-44A8-9CAE-91844CA6A48A