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Revised 04/23 <br />1 <br />[Departmental Use Only] <br />TITLE ESRI <br />FY 2023-204 <br />NORTH CAROLINA <br />SERVICES AGREEMENT NO RFP/RFQ <br />ORANGE COUNTY <br />This Agreement (hereinafter “Agreement”), made and entered into this 29th day of August, <br />2023, (“Effective Date”) by and between Orange County, North Carolina a political subdivision <br />of the State of North Carolina (hereinafter, the "County") and Environmental Systems Research <br />Institute, Inc. (ESRI) having offices at 380 New York Street, Redlands, CA 92373-8100, <br />(hereinafter, the "Provider"). <br />WITNESSETH: <br />That the County and Provider, for the consideration herein named, do hereby agree as <br />follows: <br />1.Commercial off-the-shelf (COTS) Software and Maintenance <br />a.This Agreement is for commercial off-the-shelf (COTS) software subscriptions and <br />maintenance (“Software and Maintenance”) as further described and designated in the <br />attached Exhibit 1 Esri Renewal Quotation # 26128476 dated 07/31/2023 (the “Quote”) to <br />be rendered by Provider to County. <br />b.By executing this Agreement, the Provider confirms and agrees that Provider is qualified <br />to provide the Software and Maintenance described and designated in the Quote in a fully <br />competent, professional and timely manner. <br />2.Responsibilities of the Provider <br />a.Software and Maintenance to be provided. The Provider shall provide the County with <br />all Software and Maintenance described and designated in the Quote. <br />b.Maintenance provided herein consists of technical support, new version software, self- <br />paced e-learning access, hot fixes, patches, software updates, beta programs, and/or Esri <br />International User Conference registration, as more specifically described on the Esri <br />Maintenance and Support Program web page located at <br />http://www.esri.com/~/media/Files/Pdfs/legal/pdfs/standard-maintenance.pdf. Products <br />that are eligible for maintenance can be found at <br />http://www.esri.com/software/maintenance/benefits ("Qualifying Products"). <br />Maintenance and Software are provided subject to the terms and conditions of the master <br />agreement found at http://www.esri.com/legal/software-license, which is incorporated by <br />reference, and this Agreement. <br />c.Standard of Care. <br />i)Provider will provide Maintenance as described on the Esri Maintenance and Support <br />DocuSign Envelope ID: CB58AB3D-3315-4F6C-BDB9-EDC7F23C34D7