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<br /> Page 8 of 8 <br />training and data problems not caused by the Software. Any technical or other issue for which the Customer requests services, <br />but which is not a Documented Defect, shall be treated as a request for additional services requiring a Change Order. <br />c) “Documentation” means the training materials, user’s manuals and other materials in any form or medium provided by Catalis <br />to the users of the Software regarding the use or maintenance of Software. <br />d) "Enhancement." Any modification or addition that, when made or added to the Software, changes its utility, efficiency, <br />functional capability, or application, but that does not constitute an Error Correction. <br />e) "Error." Any failure of the Software to materially conform to its functional specifications as agreement in writing with the <br />Customer or Documentation as published from time to time by Catalis. Any nonconformity resulting from Customer's misuse, <br />improper use, alteration, or damage of the Licensed Program shall not be considered an Error. <br />f) "Error Correction." Either a modification or an addition that, when made or added to the Software, establishes material <br />conformity of the Software to the Documentation, or a procedure or routine that, when observed in the regular operation of the <br />Software, eliminates the practical adverse effect on Customer of such nonconformity. <br />g) “Software” includes any and all Software you license from Catalis under a License, Maintenance and Support agreement or a <br />Master Subscription Agreement. <br />h) “Systems or Third-Party Software” means software licensed by a party other than Catalis. <br />DocuSign Envelope ID: DB3028D2-AD5E-4CCF-84B3-305C2A760199