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r ORANGECOUNTY <br /> ,9b HOUS , NG DEPARTMENT <br /> hand over all owner ' s manuals and warranties on equipment and materials to the homeowner . <br /> The contractor and Rehabilitation Specialist will go over operating and maintenance <br /> requirements for the new equipment, materials and appliances and discuss general <br /> maintenance of the home with the Homeowner . The homeowner will have the opportunity to <br /> ask any final questions about the work . <br /> 18 . Final loan amount determination : If, upon completion of all rehabilitation work, the contract <br /> price has changed due to the effect of change orders and there is a need to modify the loan , <br /> NCHFA will prepare an estoppel for a loan reduction or modification agreement for loan <br /> increases as necessary at the time of closeout of the unit to modify the loan amount when there <br /> is a need for a change order involving a change in the original loan amount ) . The loan will <br /> remain the property of NCHFA, with original documents remaining there for storage and <br /> servicing . Please note that it is the responsibility of the owner to record an estoppel if they wish <br /> this to be reflected in the Deed of Trust . <br /> 19 . The warranty period : It is extremely important that any problems with the work that was <br /> performed be reported by the homeowner to the Orange County Rehabilitation Specialist or <br /> other representative , as soon as possible in writing . All bona fide defects in materials and <br /> workmanship reported within one ( 1 ) year of completion of construction will be corrected free <br /> of charge by the contractor . <br /> What are the key dates ? <br /> If, after reading this document, you feel that you qualify for this program and wish to apply, please keep <br /> the following dates in mind : <br /> • Applications available to the public starting October 30, 2023 . <br /> • Applications must be turned in at the Orange County Housing and Community Development <br /> Office by 5 : 00 PM on December 31, 2023 . <br /> • Selection of units will be made on January 31, 2024 . <br /> • All rehabilitation work must be under contract by December 31 , 2024 . <br /> • All rehabilitation work must be completed by June 15 , 2025 . <br /> How do I request an application ? <br /> • Contact Alma Alegria <br /> ( 919 ) 558 - 2700 <br /> aalegria@orangecountync . gov <br /> • OR download an application online : http : //orangecountync . gov/2211 / Home - Repair- Programs <br /> • OR pick up an application at the Orange County Housing Department office at 300 W . Tryon <br /> Street, Hillsborough , NC 27278 . <br /> Is there a procedure for dealing with complaints, disputes and appeals ? <br /> Although the application process and rehabilitation guidelines are meant to be as fair as possible , <br /> Orange County realizes that there is still a chance that some applicants or participants may dispute <br /> decisions, work completed , or other issues . The following procedures are designed to provide an avenue <br /> for resolution of complaints and appeals . <br />