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Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Facility Name/Address: Parkview Health and Rehabilitation ❑Family Care Home ❑XNursing Home Center ❑Adult Care Home ❑Combination Home Visit Date: 5/12/2023 Time spent in facility: hr 53 min Arrival time: 3:40 ❑ am ❑X pm Name of person exit interview was held with: Interview was held: ❑X in Person ❑ Phone x❑Admin. ❑ SIC(Supervisor in Charge) ❑ Other Staff Rep. (Name & Title) Sekeithia Jones, LNHA Committee Members Present:Stephanie Boswell, Kelly Kester Report Completed by: Kelly Kester Number of Residents who received personal visits from committee members: 8 Resident Rights Information is clearly visible: ❑ X Yes ❑ No Ombudsman Contact Info is correct and clearly posted: ❑ X Yes ❑ No The most recent survey was readily accessible: ❑X Yes ❑ No Staffing information clearly posted: ❑X Yes ❑ No Re uired for Nursing Homes Onl Resident • • • Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Facility was bright, clean and odor free. Residents were observed in common areas Yes watching television and interacting with each other and visitors. Residents were clean and dressed appropriately for the environment and temperature. Staff members were observed helping residents with care needs. One resident 3. Did you see or hear residents being encouraged to participate in noted that the care they receive is"good". their care by staff members? NA 4. Were residents interacting with staff, other residents&visitors? Yes 5. Did staff respond to or interact with residents who had difficulty NA communicating or making their needs known verbally? 6. Did you observe restraints in use? No 7. If so, did ou ask staff about the facility's restraintpolicies? NA Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? Yes 10. Cleaning supplies were left unattended and accessible 11. Did residents feel their living areas were too noisy? No One resident stated that it is quiet at night but can be noisy during the day. 12. Does the facility accommodate smokers? No Where? ❑ Outside only ❑ Inside only ❑ Both Inside/Outside 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely&courteous manner? Multiple residents noted that"most of the time" If no, did you share this with the administrative staff? Yes staff respond to their call bells quickly in the morning and overnight. Resident • •mments/Other Observations 15. Were residents asked their preferences or opinions about the Yes The activities director was observed interacting activities planned for them at the facility? with a resident about a painting activity that had been completed that afternoon. The facility has an activities calendar posted with many options. 16. Do residents have the opportunity to purchase personal items of Yes Residents report they are satisfied with activities their choice using their monthly needs funds? and they get"good prizes". One resident noted Can residents access their monthly needs funds at their that there are many trips organized by convenience? volunteers. 17. Are residents asked their preferences about meal/snack choices? Residents reported that there are many food Are they given a choice about where they prefer to dine? Yes options and that they enjoy it. One resident noted that she especially enjoys breakfast. 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, Yes One resident mentioned satisfaction community volunteer or religious groups? outreach at the facility. 20. Does the facility have a Resident's Council? Yes Family Council? Areas of • Yes/No/NA Exit Summary