10.19.22 OUTBoard Packet - Laserfiche WebLink

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Vital Documents —These forms include, but are not limited to, applications, consent forms, letters containing important information regarding participation in a program; notices pertaining to the reduction, denial, or termination of services or benefits, the right to appeal such actions, or that require a response from beneficiary notices advising LEP persons of the availability of free language assistance, and other outreach materials. Title VI Compliance Officer: The person or persons responsible for compliance with the Title VI LEP policies. Substantial number of LEP: 5% or 1,000 people, whichever is smaller, are potential applicants or recipients of the agency and speak a primary language other than English and have limited English proficiency. Providing Notice to LEP Individuals The agency will take appropriate steps to inform all applicants, recipients, community organizations, and other interested persons, including those whose primary language is other than English, of the provisions of this policy. Such notification will also identify the name, office telephone number, and office address of the Title VI compliance officer(s). Nishith Trivedi, Transportation Director, OCTS Compliance Officer 600 NC Highway 86 North Hillsborough, NC 27278 919-245-2002 Note: the agency will notify the DHHS compliance attorney of changes in name or contact information for the Title VI compliance officer. Posted Signs: The agency will post and maintain signs in regularly encountered languages other than English in waiting rooms, reception areas and other initial points of contact. These signs will inform applicants and beneficiaries of their right to free language assistance services and invite them to identify themselves as persons needing such services. Signage will be posted at the Orange County Transportation Service's Entry way/ lobby and breakroom. • The agency will include statements of the right to free language assistance in Spanish and other significant languages in all outreach material that is routinely disseminated to the public (including electronic text). The agency will also disseminate information in the following manner: • Contacting translators for the all public outreach events and printing material. • Provision of Services to LEP Applicants/Recipients • Assessing Linguistic Needs of Potential Applicants and Recipients The agency will assess the language needs of the population to be served, by identifying: • Language needs of each LEP applicant/recipient • Points of contact where language assistance is needed; • Resources needed to provide effective language assistance, including location, availability and arrangements necessary for timely use.