10.19.22 OUTBoard Packet - Laserfiche WebLink

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Language Access Plan As a result of the above four factor analysis, a Language Assistance Plan (Plan) was required. This Plan represents our commitment to ensuring nondiscrimination and meaningful access by persons who are Limited English Proficient (LEP). This Plan also details the mechanisms we will use to reach LEP persons and the language assistance services we provide. We will provide services to any person, upon request. If an individual is LEP, we will work with the individual to ensure they receive the needed transportation service. Our employees will be routinely oriented on the principles and practices of Title VI and LEP to ensure fairness in the administration of this Plan, see Appendix for more details. The following general language assistance measures are reasonable and achievable for our organization at this time: • Translating public notices posted in the local paper and at stations, stops, and in vehicles into any languages that meet the safe harbor threshold in Factor 1. • Vital documents—such as brochures with service times and routes—are translated into Name languages across the entire service area, and available in our facilities, doctor's offices and shopping centers. • Making a concerted effort to inform LEP persons of available language assistance via staff, broadcast media, relationship-building with organizations, and our website. • Posting vital bulletin board information and disseminating community surveys in various languages. • Providing translation and interpretive services when appropriate (upon request or predetermined) at meetings. • Determining how best to take public involvement to LEP groups directly, including through small group meetings. • Language line translation services at our call center. • Where possible, utilizing or hiring staff who speak a language other than English and can provide competent language assistance. o Note: We will not ask community-based organizations (CBO) to provide, or serve as, interpreters at our meetings. Relying upon CBOs in that capacity could raise ethical concerns. If a CBO decides (on its own) to translate any materials for its constituents, or bring interpreters it trusts to our meetings, we will not object. That is their right. • Using language identification flashcards to determine appropriate services. • Establishing a process to obtain feedback on our language assistance measures. • Spanish: Orange County Transportation Service will utilize paid interpreter, qualified bilingual employees, and qualified employees of other agencies • Chinese: Orange County Transportation Service will utilize paid interpreter, qualified bilingual employees, and qualified employees of other agencies • Korean: • Orange County Transportation Service will utilize paid interpreter, qualified bilingual employees, and qualified employees of other agencies L. written rransiation ana Ural Interpretation Vital documents will be translated for each eligible LEP language group in our service area that constitutes 5% or 1,000, whichever is less, of the population of persons eligible to be served or likely to be encountered. Translated materials will be placed online and in appropriate public (or private) places accessible to LEP persons. The safe harbor provisions apply to the translation of written documents only, and do not affect the requirement to provide meaningful access to LEP individuals through competent oral interpreters where oral