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A. Introduction.......................................................................................................................................26 <br /> B. Public Notification...........................................................................................................................26 <br /> C. Dissemination of Information......................................................................................................26 <br /> D. Meetings and Outreach...................................................................................................................27 <br /> E. Limited English Proficiency..........................................................................................................28 <br /> 1. Four Factor Analysis.................................................................................................................... 28 <br /> F. Language Access Plan.....................................................................................................................30 <br /> 1. Language Assistance Measures.................................................................................................. 30 <br /> 2. Written Translation and Oral Interpretation ............................................................................. 30 <br /> 3. Staff Support for Language Assistance....................................................................................... 31 <br /> 4. Project-Specific LEP Outreach.................................................................................................... 31 <br /> 5. Monitoring and Updating the LAP ............................................................................................. 31 <br /> G. Demographic Request................................................................................................................32 <br /> H. Key Community Contacts...............................................................................................................33 <br /> I. Summary of Outreach Efforts Made Since the Last Title VI Program submission......33 <br /> XI. STAFF TRAINING ...................................................................................................................... 33 <br /> XII. NONELECTED BOARDS AND COMMITTEES—BY RACE AND GENDER .......................................... 33 <br /> A. Strategies for Representative Committees..............................................................................33 <br /> XIII. RECORD-KEEPING AND REPORTS.............................................................................................. 34 <br /> XIV.Transit Provider....................................................................................................................... 34 <br /> A. Service Standards.............................................................................................................................35 <br /> 1. Vehicle Load ............................................................................................................................... 35 <br /> 2. Vehicle Headway........................................................................................................................ 35 <br /> 3. On-Time Performance................................................................................................................ 35 <br /> 4. Service Availability...................................................................................................................... 35 <br /> B. Service Policies .................................................................................................................................35 <br /> 1. Transit Amenities for each mode............................................................................................... 35 <br /> 2. Vehicle Assignments for each mode.......................................................................................... 35 <br /> XV. AppendixA-Applicable Nondiscrimination Authorities............................................................ 36 <br /> XVI.Appendix B Organizational Chart.............................................................................................. 37 <br /> XVII. Appendix C-NCDOT's Compliance Review Checklist for Transit .......................................... 38 <br /> XVIII. Appendix D— Language Access Plan .................................................................................. 40 <br />