2023-387-E-Emergency Svc-Medical Priority Consultants dba Priority Dispatch-ProQA Software Licenses

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10 of 11 © 2022 Priority Dispatch Corp., SLC, UT, USA. All Rights Reserved. U.S. Patents:5857966; 5989187; 6004266; 6010451; 6053864; 6076065; 6078894; 6106459; 6607481; 7106835; 7428301; 7436937; 7645234; 8066638; 8103523; 8294570; 8335298; 8355483; 8396191; 8417533; 8488748; 8494868; 8971501; 8712020; 8670526; 8873719; 9491605; 9516166 (other patents pending) improvement, dispatch liability, and risk management, PDC is dedicated and determined to continue setting the standard in ED. In the opinion of some medical-legal experts, when the current Version of the PDS is properly used by IAED-Certified ED professionals, the current standard for emergency dispatch has been met, and the most reasonable actions for both callers and responders have been taken by the ED center. 14. Dedicated Legal and Consultative Support. Priority Dispatch Corp. is available for ED system evaluations, ED case reviews, and expert opinion and witness services to currently registered licensed clients of the PDS who have are using the Newest Version, and to their professional staff of EDs and ED instructors who have been trained, then certified through the IAED and maintained their IAED certifications current. PDC’s professional staff will vigorously defend proper use of the PDS by professionally trained EDs against charges of dispatch negligence that may arise. All such services are available at PDC’s then-current fee schedule for such licensed client services. 15. National Q Services. National Q is a quality assurance service provided by PDC. In the event Customer utilizes National Q, the following shall apply: a. Pre-National Q: Customer understands that they and PDC shall have the following meetings before starting the QA services: i. Stakeholders Meeting – overview of the system and process for directors, chiefs, and upper administration. ii. QA/QI Meeting – Analysis of current system with current Customer QA staff iii. Protocol Refresher Meeting – overview of Protocol and QA for dispatch staff b. National Q Technical Process: i. Customer will allow PDC to have remote server access using SecureLink® software to a dedicated physical or virtual workstation configured with AQUA®, ProQA® Admin Utility, XLerator ®, and the Customer’s audio logger/recorder. ii. CAD (Computer Aided Dispatch), RMS (Record Management System), JMS (Jail Management System), and NCIC (National Crime Information Center) should not be accessible on this dedicated physical or virtual workstation. iii. PDC will audit calls remotely using SecureLink. An additional AQUA® software License per discipline will be provided by PDC for the National Q Reviewer’s access for the term of contract, along with an accompanying voice logger integration license. iv. Customer understands that they must always update to the latest version of AQUA. v. If there is a customer related issue (technical or otherwise) that prevents the National Q Reviewer from reviewing cases, including providing the associated reporting, PDC will only be responsible for two weeks of case review volume from the date the issue is resolved looking backward, and case review going forward. c. Quality Assurance Process: i. QA shall be done according to the IAED standards for Accreditation http://www.emergencydispatch.org/standards_for_accreditation). ii. Customer will receive weekly completed QA cases in AQUA based on the National Q timeline established by the parties. This will allow Customer to give appropriate and timely feedback. iii. Customer must identify an individual to provide case review feedback to dispatchers as provided to them by the National Q reviewer. This individual must be certified by the IAED as an ED-Q. Customer’s contact person (ED-Q) will work directly with the National Q representative. The Customer’s ED-Q will provide any quality improvement feedback and training to Customer’s dispatchers/call takers based on the feedback they receive from the National Q Reviewer. In other words, the customer ED-Q will work with Customer’s dispatchers/call takers to help them understand structured protocol utilization, address protocol compliance and performance improvement requirements to become a more effective dispatcher/call taker. iv. In order to ensure the integrity of the QA Service, any feedback provided by the Customer’s ED-Q to its dispatchers/call takers shall not be contrary or inconsistent with the National Q Reviewer’s audit and comments. If the ED-Q does not understand or agree with the National Q review of the call or believes a mistake or miscommunication has occurred the ED-Q should inform the dispatcher/call taker that they will research the issue and contact the National Q representative, so a resolution can be made through the appeals process. Once it has gone through the appeals process the decision is final. 16. Definitions. This section contains more detailed definitions of certain terms used in this EULA “Cards” The manual version of a PDS in the form of printed reference cards or in the form of electronic tablets provided by PDC to Client under this EULA. "Client," “Customer”, “Agency,” "Licensee", "You", "you" or “your” The end user licensed to use the licensed Software under the Agreement. This is the end user who enters into the Agreement with PDC. “certification” and “recertification” When used in this agreement, certification and recertification mean specifically by the IAED. “ED”, Emergency Dispatch and/or Emergency Dispatcher. DocuSign Envelope ID: 81CC6DDE-9DF1-4223-9E3B-9E3A97F4F5FB