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<br />committees and must be included as a signatory on any policy or procedural determinations made by such committees. A PDS Steering
<br />and Review Committee must be established and meet at least quarterly to review, evaluate, and approve the application of policies or
<br />procedures affecting PDS operations.
<br />iii. CERTIFICATION: It is required that all EDs utilizing the PDS be certified by the IAED and strongly recommended that all system
<br />administrators, managers, and supervisors be certified in the IAED 1-day National Executive Certification Course. The PDS shall not
<br />under any circumstances be used by untrained or uncertified individuals. The PDS is not intended to be quality assured or supervised by
<br />untrained or uncertified individuals.
<br />iv. CONTINUING DISPATCH EDUCATION (“CDE”): All EDs utilizing the PDS must participate in a structured CDE program that
<br />provides necessary relearning, familiarization, and updating with the evolving science of the PDS. At a minimum 12 hours per year must
<br />be devoted to CDE to ensure proper recertification by IAED.
<br />v. DISPATCHER PERFORMANCE EVALUATION AND PROTOCOL COMPLIANCE: It is required that EDs closely comply with the
<br />PDS interrogation, prioritization coding, and scripts. To this purpose, the Quality Improvement and Management Program must include
<br />continuous case review and evaluation according the IAED’s Center of Excellence minimum performance requirements, which are
<br />available on its website. EDs not complying must be officially notified of the findings, retrained, and, if necessary eventually disciplined.
<br />Non-compliance to the PDS has been demonstrated to significantly decrease its effectiveness and safety and shall not be tolerated by
<br />managers and employers. In the interest of public safety, the protocol must be followed.
<br />vi. ACCREDITATION: It is strongly recommended that all dispatch agencies utilizing the PDS achieve the operating performance
<br />standards required for Accreditation by the IAED.
<br />10. Accepted Process for PDS Modification. In 1988, the IAED was formed as a scientific professional organization for Emergency
<br />Dispatching. Within the Academy’s structure exists the College of Fellows — a select group of professional dispatch, public safety and
<br />emergency experts that has adopted the following mission statement: “To conduct an on-going review of the current standards of care
<br />and practice in Emergency Dispatch and evaluate the tools and mechanisms used to meet or exceed those standards.”
<br />THROUGH A DEFINED PROCESS, THE FELLOWS REVIEW RECOMMENDED REVISIONS AND IMPROVEMENTS TO THE
<br />PDS IN A TIMELY, ORGANIZED WAY. THE ONLY AUTHORIZED METHOD OF PDS PROTOCOL CHANGE IS BY THIS
<br />ESTABLISHED SCIENTIFIC METHOD OF THE COLLEGE OF FELLOWS.
<br />Individual licensed clients are not allowed to change or modify any pre-printed text or color-coded portion of Cards or Software unless
<br />authorized to do so by PDC, as agent of the IAED College of Fellows. All licensed clients are encouraged to share their significant
<br />recommendations, discoveries, and data with the College in writing (see section titled “Research Data Sharing” in this BSP). By this
<br />scientific method, knowledge of the PDS can be unified and new improvements shared by all licensed clients.
<br />11. Unsafe Practices. Unlike the authorized modifications specified above, no other modification or customization of the Software,
<br />Cards or PDS is authorized or allowed under this License. Any modification or misuse of the Licensed Product(s) – i.e., a use not
<br />specifically authorized in this written Agreement – must be considered unsafe unless and until it has been formally approved through the
<br />Academy’s scientific process referred to above. Unauthorized modifications to or changes of or misuse of the Licensed Product(s)
<br />would constitute material breaches of this Agreement and give cause for PDC to terminate it and to discontinue support hereunder.
<br />Because unauthorized modification, change and/or misuse of the Licensed Product(s) are expressly not allowed, you are solely
<br />responsible for any and all results of any such unauthorized modification, change or misuse, and you hereby agree to indemnify and hold
<br />PDC and the IAED harmless from and against any damages and/or liabilities that may arise from any such breach of this Agreement by
<br />you. An example of an unsafe practice would include (but not be limited to) the following: The modification or responses to
<br />incorporate a “no-send” or “referral” option is not authorized by this License. Such practices may only be authorized under a special
<br />“Omega” Software License from the IAED. Any implementation of any such modifications without such an Omega License is an
<br />unsafe practice and must not be undertaken. Interested Licensees should contact the IAED to pursue any contemplated modification. In
<br />addition, the use of the software, protocols, and training materials by non-IAED-certified individuals is considered to be an Unsafe
<br />Practice and is not allowed under this license agreement.
<br /> a. CLIENT NOTIFICATION OF ANY UNSAFE PRACTICE(S) AND ITS REMEDIES. The Licensor may at any time for any
<br />activity it deems as an Unsafe Practice, notify the Client to cease and desist such practices(s), and may, at the Licensor’s sole discretion,
<br />grant a timeframe for such remedies to occur. Reasonable consideration of sincere proposed processes or attempts by a client so notified
<br />to effect remedies will not be unreasonably withheld. It is the sole right of the Licensor to invoke an immediate revocation of this
<br />license and the return of all licensed products if the Unsafe Practice is egregious enough to pose a risk to the public safety. Additionally,
<br />this EULA authorizes PDC or the IAED to contact applicable city, county, state, or national leaders or officials to inform them of any
<br />performance issues, threats to the safety of the public, or the like.
<br />12. International Dispatch Coding System. The Determinant (and sub-determinant) codes represent the only widely accepted dispatch
<br />coding system in the world. A unified coding system provides for uniform training, use, data collection, data sharing, and comparative
<br />scientific study. This coding system may not be modified in any way not authorized in this EULA. As provided above, in the section of
<br />this ESP titled “Customization of Responses,” however, it is the licensed client that selects the type of response, whatever it may be, to
<br />be generated by any particular code ( e.g.,10-D-1). In this way, the coding system remains intact while allowing the client full discretion
<br />in establishing the local responses “attached” in parallel to these codes.
<br />13. Standard of Care and Practice. Since 1978, PDC and its originators, have been the principal contributors to the establishment of
<br />safe professional standards for Emergency Medical Dispatch (and subsequently, Police and Fire Dispatch) care and training. PDC’s
<br />Priority Dispatch Systems, as well as its ED training and certification programs, meet or exceed every applicable standard known to
<br />PDC. Through substantial commitments of expertise and other valuable resources to basic and applied research, development, quality
<br />DocuSign Envelope ID: 81CC6DDE-9DF1-4223-9E3B-9E3A97F4F5FB
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