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<br />© 2022 Priority Dispatch Corp., SLC, UT, USA. All Rights Reserved. U.S. Patents:5857966; 5989187; 6004266; 6010451; 6053864; 6076065; 6078894; 6106459; 6607481; 7106835; 7428301; 7436937; 7645234; 8066638; 8103523; 8294570; 8335298; 8355483; 8396191;
<br />8417533; 8488748; 8494868; 8971501; 8712020; 8670526; 8873719; 9491605; 9516166 (other patents pending)
<br />as the source of the data. Additionally, by sharing data with PDC, you allow PDC to share the data with the IAED for the purpose of
<br />improving and advancing dispatching.
<br />5. Expert System Disclosure. This expert system is designed for use by Emergency Dispatchers or call-takers (EDs) who have been
<br />trained and certified in the use of the PDS and who function in a prescribed PDS quality assurance environment. It is not a novice
<br />system. The system design envisions occasions when even the trained ED will have to make a subjective decision regarding a caller’s
<br />response and make the most correct selection from the list of choices presented. The design of this system incorporates current
<br />professional and logic accuracy. Of necessity, however, it also reflects some subjective opinions of professional experts and
<br />programmers with which others may reasonably disagree. The system and its necessary maintenance components must be considered
<br />and approved by local control entities and ED agency administration, prior to implementation and on-line use by trained EDs. The
<br />system also envisions that, when appropriate, trained EDs will have the option of “overriding” a system-recommended choice for
<br />enhanced patient safety and that they will choose the “most appropriate” telephone treatment options from available menus. New
<br />information may change the complexion of the emergency during the call as EDs validate caller responses or treatment. This system
<br />allows the trained ED to “reconfigure” response levels based on new information. With the foregoing in mind, this system cannot
<br />reasonably be expected to predict exact outcomes or unerring ED performance in all cases. The designers recommend that quality
<br />assurance mechanisms be put in place that include review of each of these “special choice” situations for ED correctness and
<br />consistency. This system cannot, under this license, ever be used by non-IAED-certified individuals. Failure to maintain an adequate
<br />number of certified personnel will void this license and all materials covered hereunder must be immediately returned.
<br />6. Modification of Software, Cards, or PDS. Other than as specifically provided in this ESP, you shall not modify, change, or alter the
<br />PDS Protocols or anything on the Software, Cards, or PDS without the prior, express, written consent of PDC. This ESP outlines the
<br />scientific process of protocol modification, which is performed by the College of Fellows of the IAED (see sections titled “Changing the
<br />PDS” and “Accepted Process for PDS Modification” in this ESP). Implementation of Updates, as provided in the section of this ESP
<br />titled “Updates & New Versions,” qualifies as a modification, change, or alteration with PDC’s express, written, prior consent. Any
<br />unauthorized change made, and/or implemented in the Software, Cards, or PDS by the Client is a material Breach of this EULA, giving
<br />cause for PDC to terminate this Agreement or withhold further Service and Support.
<br />7. Derivative Products. In the event any PDS client creates, knowingly or unknowingly, any derivative product of the PDS, such
<br />derivative product shall be owned by PDC and its use must be discontinued and the derivative (including all copies or drafts of such
<br />work) sent to PDC within 10 days of PDC’s written request to do so.
<br />8. Customization of Responses. Authorized customization of the PDS consists of matching Priority Dispatch Determinant levels (A, B,
<br />C, D) with locally determined response capabilities of equipment and professional personnel. This is limited to additions to the blank
<br />“Response” section (bottom right) of all protocols. The responses to be inserted in said “Response” section are determined solely by the
<br />licensed client. Local ED authorities are authorized and within their license rights to so add responses to the specified bottom right
<br />section of the relevant cards, without any requirements to either notify PDC or to coordinate these particulars with PDC (unless required
<br />to do so by separate consulting agreement), and PDC bears no responsibility or liability for actual local responses selected or used.
<br />Additionally, the IAED allows the designated local law enforcement administrator, or their designee, to edit current Critical EPD
<br />Information (CEI) text to better address locally defined performance expectations. Adding CEI text shall preserve the intent of the
<br />original CEI and vary only by providing more specific instructions for actions EPD’s should take. CEI text shall meet or exceed the
<br />standard of practice in law enforcement and neither PDC nor the IAED bears any responsibility or liability for CEI text used and relied
<br />upon.
<br /> a. Documentation. The approval and customizations above are generally finalized and documented through Dispatch Review
<br />Committee and Dispatch Steering meetings. It is your responsibility to ensure sign off signatures and authorizations are obtained on
<br />record in writing, and that all ED personnel are training in their proper use.
<br />9. Changing the PDS. All written text and printed materials in the PDS, including, without limitation, Interrogation Questions, Dispatch
<br />Determinants, Pre-Arrival Instructions, Post-Dispatch Instructions and Additional Information are integral to the PDS. Licensed clients
<br />are NOT AUTHORIZED TO MAKE CHANGES TO THE PDS. Changes are made only by the Accepted Process specified in the
<br />section of this ESP titled “Accepted Process for PDS Modification.” This is based on the following:
<br />a. Implementation and Familiarity with the PDS. The PDS has been in continuous field use since 1978, during which time it has been
<br />regularly enhanced through more than 13 major revisions for New Versions. It is not prudent for any client to consider recommending
<br />system changes prior to gaining the practical experience and perspective of implementing the PDS and running it “as is” at a
<br />demonstrated rate of high dispatcher compliance.
<br />b. Total Quality Management. A Quality Improvement and Management Program is required. Key elements shall include:
<br />i. As with other aspects of a sound emergency dispatch program, a qualified emergency service professional must be engaged as ED
<br />Director. Depending upon the requirements and resources of the professional emergency service system, this may be a part-time or a
<br />full-time position. In either case, the ED Director must be empowered with control over professional policies, procedures and decisions
<br />in the system. The ED Director must be regularly involved at all levels, particularly at the “front line” level where the EDs handle the
<br />calls for ED help. This helps even an experienced ED professional to become functionally “dispatch literate.” The ED Director should
<br />also attend activities of the Quality Assurance committees and personnel, and evaluate and guide their performance. It is highly
<br />recommended that any ED Director who has not already participated in an IAED Executive Certification Course, do so before the end of
<br />the 6-month implementation period. This is required for eventual IAED Dispatch Center accreditation.
<br />ii. PRIORITY DISPATCH SYSTEM STEERING and REVIEW COMMITTEE(S): One or more committees shall be established to set
<br />policy and review performance of ED operations with the PDS. The ED Director must participate in all material decisions by these
<br />DocuSign Envelope ID: 81CC6DDE-9DF1-4223-9E3B-9E3A97F4F5FB
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