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monthly maintenance visits referenced above may be scheduled to coincide with County Commissioners meetings. <br />The representative will be there in advance of the meeting start time (two (2) hours minimum) to address any tech- <br />nical, logistical or operational needs and to assure that all systems, (including house and television systems) are <br />working properly prior to the meeting beginning. The Sound Advice Technician will ensure meeting is underway <br />and operating properly before leaving. We estimate on average we will leave 30-45 minutes after the meeting begins. <br />This contract also includes up to eight (8) meetings that OCBOC may elect to have Sound Advice Technicians on- <br />site for the duration of the meeting. Those meetings must be scheduled in advance, so we may schedule our repre- <br />sentatives accordingly. <br />OFF-SITE REPAIRS <br />Equipment requiring factory repairs or replacement is not included under this contract. Sound Advice will be re- <br />sponsible for obtaining factory repairs or replacements at the direction of OCBOC. Repair parts and equipment <br />repairs will be billed separately from the contract. Repair parts, equipment replacement, and shipping cost will be <br />billed to OCBOC. <br />All offsite repairs should be provided to in a timely manner and for the purpose to keep the service equipment <br />functioning and its supporting functions on time, with time being of the essence. <br />NON-EMERGENCY SERVICE CALLS <br />The service agreement will provide a forty-eight (48) hour Non-Emergency on-site response time during normal <br />office hours (8 A.M. – 5 P.M.) weekdays (excluding holidays). Telephone response will be available within two (2) <br />hours on a normal basis. <br />EMERGENCY SERVICE CALLS <br />Emergency calls for service are not included in this maintenance proposal and will be billed independently of the <br />maintenance contract. The Emergency Service Call service agreement would use the rates listed below, from the <br />time the technician leaves to resolve the problem: <br />1.Rates are as follows: <br />•Emergency Rate - $150 per hour <br />•Holiday Rate - $200 per hour <br />2.Response Times are as follows: <br />•Emergency 2-4 hours on site <br />•Holiday 2-6 hours on site <br />•Telephone 1-2 hours availability <br />Sound Advice will provide OCBOC with a list of contacts and telephone numbers who will service this contract, if <br />desired. <br />Page 2 <br />Exhibit 1DocuSign Envelope ID: 727FD4E6-1409-4BFE-8BB9-70554E961807