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Infrastructure support includes 24X7X365 response to all system issues arising from infrastructure, infrastructure cabling and antenna systems. Issues that result from <br />power failure, force majeure, or tampering are excluded from this service. Repair of cabling and antenna systems is not a part of this service. <br />This service also includes depot repair handling of the infrastructure equipment. Should the equipment suffer a failure that cannot be addressed in the field, MCA will: <br />• Uninstall the infrastructure equipment <br />• Send to the Motorola Depot <br />• Track repair status <br />• Receive the equipment back from the Motorola Depot <br />• Confirm normal operation <br />• Re-install the equipment at the customer location. <br />• Communicate to the customer the status of their repair as it changes <br />One annual preventive maintenance check of all infrastructure, infrastructure cabling and antenna systems is also included. It is the customer’s responsibility to give <br />access to all infrastructure, cabling, and antenna systems for this check. It is MCA’s responsibility to schedule with the customer and communicate any and all system <br />impact. One annual firmware update of the infrastructure equipment will be completed at the time of the preventative maintenance check. Microwave radio, UPS, and <br />any other specialized equipment is EXCLUDED from repair and PM services, and will only receive response/troubleshooting. <br />MCA Essential Service with Repair - Infrastructure Components <br />Infrastructure support includes M-F 8X5 response to all issues arising from infrastructure, infrastructure cabling and antenna systems. Issues that result from power <br />failure, force majeure, or tampering are excluded from this service. Removal of infrastructure equipment for warranty repair is the responsibility of MCA. Repair of <br />cabling and antenna systems is not a part of this service. After hours support is available upon request but is not covered under this service. Additional charges would <br />apply at after hour rates. <br />One annual preventive maintenance check of all infrastructure, infrastructure cabling and antenna systems is also included. It is the customer’s responsibility to give <br />access to all infrastructure, cabling, and antenna systems for this check. It is MCA’s responsibility to schedule with the customer and communicate any and all system <br />impact. One annual firmware update of the infrastructure equipment will be completed at the time of the preventative maintenance check. Microwave radio, UPS, and <br />any other specialized equipment is EXCLUDED from repair and PM services, and will only receive response/troubleshooting. <br />Subscriber support includes repair and depot repair handling. It is the customer’s responsibility to get the subscriber to their local MCA facility and ensure MCA has the <br />current programming files on hand. It is MCA’s responsibility to: <br />• Triage the device <br />• Ship to the depot if repair cannot be addressed locally <br />• Track repair status <br />• Receive the device back from the depot <br />• Confirm that the radio has been repaired and is programmed to the customer’s specifications <br />• Communicate to the customer the status of their repair as it changes <br />Subscriber support also includes one annual preventative maintenance check of the device. It is the customer’s responsibility to ensure the devices are made available <br />for this check. It is MCA’s responsibility to complete the preventative maintenance check and communicate results of this service with the customer. One annual <br />firmware update of the device will be completed at the time of the preventative maintenance check. <br />Batteries, antennas, and belt clip replacement is covered under this service. Antennas and belt clips will be replaced when they no longer function as the manufacturer <br />intended. A battery will be replaced when it falls below a 80% charge capacity, provided they have a date code within MCA’s contract terms and are charged <br />by Impress chargers ONLY. <br />MCA Premier Service with Repair - Infrastructure Components <br />DocuSign Envelope ID: 90743B6C-BB02-4127-B63F-F6F638A798EF