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Customer Locations Special Instructions <br />Statements of Work - Attachment B <br />MCA Premier Service with Repair - Subscribers <br />Subscriber support includes repair and depot repair handling. It is the customer’s responsibility to get the subscriber to their local MCA facility and ensure MCA has the <br />current programming files on hand. It is MCA’s responsibility to: <br />• Triage the device <br />• Ship to the depot if repair cannot be addressed locally <br />• Track repair status <br />• Receive the device back from the depot <br />• Confirm that the radio has been repaired and is programmed to the customer’s specifications <br />• Communicate to the customer the status of their repair as it changes <br />Subscriber support also includes one annual preventative maintenance check of the device. It is the customer’s responsibility to ensure the devices are made available <br />for this check. It is MCA’s responsibility to complete the preventative maintenance check and communicate results of this service with the customer. One annual <br />firmware update of the device will be completed at the time of the preventative maintenance check. <br />Batteries, antennas, and belt clip replacement is covered under this service. Antennas and belt clips will be replaced when they no longer function as the manufacturer <br />intended.A battery will be replaced when it falls below a 80% charge capacity, provided they have a date code within MCA’s contract terms and are charged <br />by Impress chargers ONLY. <br />MCA Essential Service with Repair - Subscribers <br />Subscriber support includes repair and depot repair handling. It is the customer’s responsibility to get the subscriber to their local MCA facility and ensure MCA has the <br />current programming files on hand. It is MCA’s responsibility to: <br />• Triage the device <br />• Ship to the depot if repair cannot be addressed locally <br />• Track repair status <br />• Receive the device back from the depot <br />• Confirm that the radio has been repaired and is programmed to the customer’s specifications <br />• Communicate to the customer their device is fixed. <br />Subscriber support also includes one annual preventative maintenance check. It is the customer’s responsibility to ensure the devices are made available for this check <br />and update. It is MCA’s responsibility to complete the preventative maintenance check and communicate results of this service with the customer. One annual firmware <br />update of the device will be completed at the time of the preventative maintenance check. <br />DocuSign Envelope ID: 90743B6C-BB02-4127-B63F-F6F638A798EF <br />Orange County Sheriff's Office <br />106 E Margaret Lane <br />Hillsborough, NC 27278