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SimpleSupport 5 Plan <br />● <br />● <br />● <br />● <br />● <br />Support hours can be applied to new work orders by request. Should all support hours be utilized, a separate invoice will <br />be generated at our prevailing hourly rates to cover those costs, or you can move to the next level of SimpleSupport. <br />At the time of renewal, any unused hours from the previous term will roll over. Simpleview will offer up to a 60-day grace <br />period from the expiration date of a SimpleSupport plan for any customer who does not renew – any required support will <br />be billed at the $150/hour standard rate until a new agreement is in place at which point Simpleview will retro back the <br />billing to the SimpleSupport rate of $105/hour. If the grace period ends and a new SimpleSupport plan hasn’t been <br />approved, any unused hours would then be forfeited by the client. <br />DocuSign Envelope ID: 37546067-4ED9-405F-A6DE-7725853C8FD6