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<br />2 <br /> <br />administrative user shall have the ability to add, <br />modify or delete user accounts for access to the <br />Application(s) by its employees and/or agents. <br />Customer will ensure that such passwords are <br />used only by the user assigned to the password <br />and not by any other person. The total number of <br />passwords issued will not exceed the number of <br />users set forth on Schedule B. Customer shall be <br />responsible for protecting the security of <br />usernames and passwords, and shall promptly <br />notify EP, upon suspicion that a username has <br />been lost, stolen, compromised, or misused. <br />SECTION 2 <br />Equipment <br /> <br /> Customer shall be solely responsible for <br />obtaining and maintaining all hardware, software <br />and ancillary services which are necessary for it <br />to access the Application(s) via the Internet, <br />including, without limitation, all computers, <br />supported web browsers, and internet services. <br />The current version and the immediately prior <br />released version of any of the following are <br />supported browsers: Google Chrome, Edge, and <br />Safari. EP may update this Section 2 information <br />from time to time and shall inform Customer of <br />such changes. <br />SECTION 3 <br />Services <br /> <br />3.1 Support, Maintenance, and Training <br />Services. EP shall provide to Customer, during <br />the Term, support, maintenance and training <br />services according to the parameters and <br />specifications described in Schedule A attached <br />hereto (the "Support Services"). EP shall use <br />commercially reasonable efforts during the Term <br />to correct any reproducible material error, <br />malfunction or defect in the Application(s) that <br />prevents the Application(s) from substantially and <br />materially performing in accordance with the <br />then-current Documentation, and shall <br />commence such efforts within ten (10) business <br />days after its receipt of a written request by <br />Customer for such maintenance, which request <br />shall include a detailed description of the error, <br />malfunction or defect. EP WILL HAVE NO <br />OBLIGATION WITH RESPECT TO ANY <br />PURPORTED ERROR, MALFUNCTION OR <br />DEFECT WHICH ARISES FROM CAUSES <br />EXTERNAL TO THE APPLICATION(S) OR THE <br />APPLICATION(S) REMOTE HOSTING <br />ENVIRONMENT OR BY IMPROPER USE BY <br />CUSTOMER OR ITS AGENTS. <br /> <br />3.2 Data Entry. The entry of Customer <br />information and data required for Customer to <br />utilize the Application(s) ("Customer Data") will be <br />performed by Customer at Customer's sole <br />expense. In the event that Customer Data is <br />shared with the Application via any Customer or <br />third-party database or software application, <br />Customer shall be solely responsible for the <br />transfer and sharing of such Customer Data, and <br />Customer represents and warrants that it <br />possesses all necessary rights to use and access <br />such database or software application. <br /> <br />SECTION 4 <br />Fees <br /> <br />4.1 Fees. In consideration of the License <br />and the Support Services, Customer shall pay the <br />fees described in and/or computed in accordance <br />with the rates set forth in Schedule B (the "Fees"). <br />EP shall have the right to modify the Fees as set <br />forth in Schedule B. <br /> <br />(a) The Fees for the Initial Term shall be broken <br />down into three annual payments each of which <br />shall be invoiced to Customer via an invoice to be <br />paid at least thirty (30) days prior to the start of <br />the following year of service within the Initial <br />Term. <br /> <br />(b) Each annual payment shall not increase more <br />than three percent (3%) per year for a period of <br />five years. <br /> <br />(c) As set forth in Schedule B, fees shall be in <br />accordance with the total number of users. <br /> <br /> 4.2 Fee Invoices. All fees shall be payable <br />in accordance with the invoicing procedures set <br />forth in Schedule B, annual payment invoices, <br />and herein. Applicable taxes covering the <br />License or Support Services, including sales, <br />DocuSign Envelope ID: 20294076-4C52-4D16-AEB5-11525F0852A4