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<br />Order - MLA version 2021.08 Page 6 of 7 <br /> <br /> <br /> <br /> <br />LASERFICHE ASSUMPTIONS <br />The following assumptions are current as of the date of order. Manufacturer’s terms and conditions are subject to change. <br />LASERFICHE END USER LICENSE AGREEMENT (EULA) <br />By accepting this Order, Client acknowledges Laserfiche’s EULA and agrees to abide by its terms and absolve MCCi of <br />any Laserfiche product-related liability. <br />LASERFICHE SOFTWARE SUPPORT PLAN <br />MCCi acts as first-tier support and works with Laserfiche, who would provide second-tier level support when needed. <br />Laserfiche software support plans are applicable to actively supported perpetual software and are bundled with on - <br />premises Subscription and Cloud systems. All software support plans are on a yearly subscription basis and <br />accompany the applicable software product designed, developed, created, written, owned, or licensed by Laserfiche. <br />On-premises Subscription and Cloud system subscribers are advised to export data from their Laserfiche system <br />prior to cancellation or any other termination. <br /> <br />ACTIVE LASERFICHE SOFTWARE SUPPORT PLAN BENEFITS INCLUDE: <br />▪ Easy remote access to MCCi’s team of Laserfiche Gold Certified Support Technicians <br />▪ Access to new product update versions and hotfixes <br />▪ Software credit eligibility for product upgrades, as determined by Laserfiche’s then current policy <br />▪ Continued access to Client’s Laserfiche solution* <br />* Specific to Laserfiche Cloud and Laserfiche on-premises Subscription licensed Clients <br />POLICIES <br />▪ To receive periodic product updates for a Laserfiche Software Solution, its associated software support plan must <br />be purchased and maintained throughout the software term. <br />▪ All software support plan subscriptions are annual, prepaid and non -refundable <br />▪ The annual term start date for new systems is established by Laserfiche at the time MCCi submits an order to <br />Laserfiche on Client’s behalf. <br />▪ For platform upgrades, software and support credit eligibility is determined by Laserfiche’s then current policy. <br />To receive any available software or support credit, Client’s support plan must be active (i.e., support plan has not <br />expired) <br />▪ For expansion purchases, the applicable service period is prorated to match Client’s existing or future service <br />period, which is dependent on Laserfiche’s then current policy and the timin g of the expansion order vs. the <br />Client’s annual service period renewal date (i.e., prorating for less than four months may not be permittable due <br />to the timing of renewal invoicing.) <br /> <br />LATE PAYMENTS <br />▪ If payment is not received before Client’s renewal date, Client’s Laserfiche software support plan expires. Please <br />allow up to five (5) business days after receipt of payment for MCCi to process renewal payment to Laserfiche. <br />▪ Impact of Expiration: <br />▪ Client will be able to access MCCi Support Technicians for 30 days post expiration. However, if there are support <br />issues that require Laserfiche involvement, these issues cannot be resolved until Client’s support is renewed. <br />▪ Perpetual software support plan: Access to the Laserfiche support website and Laserfiche technicians will no <br />longer be available until MCCi receives Client’s renewal payment and processes payment to Laserfiche. <br />DocuSign Envelope ID: F5C4B2B3-2447-4725-ACB3-C2DE03A15778